Phone Operations Manager

Knowledge, Skills, and Abilities:

• Strategic focus oriented with a strong customer relation/service-centric mindset
• Able to exercise a high degree of judgment, diplomacy, and an impeccable commitment to confidentiality
• Strong analytical and detail-oriented aptitude; a high degree of accuracy and discernment is required
• Excellent verbal and written communication with strong listening, teaching, and coaching skills
• Good problem-solving skills
• Must be able to effectively operate a Windows-based computer and navigate Microsoft Office Suite
• Intermediate understanding of HR and liabilities
• Successful in managing teams with diverse skills, personalities, and highly organized with 24 staff and service scheduling
• Ability to see the big picture, as well as have a good rapport with organization leadership and colleagues
• Proven ability to effectively develop and implement processes and systems

Requirements:

• Must have a personal relationship with Jesus Christ
• Must sign the Statement of Faith
• A bachelor’s degree or equivalent education is required
• Charis Bible College student or graduate is preferred
• Must pass all required checks         

Experience:

• Supervisory experience with proven ability to direct operational activities and staff is required
• Prior business operations experience is required
• 3+ years of Call Center Leadership and Management are preferred
• Prior interaction with phone systems and servers is preferred
• 2 years of budgetary experience is preferred
• Prior Project Management experience is a plus
• Compensation is commensurate with experience

We offer a comprehensive benefits package for full-time employees to include the following: Medical, Dental, Vision, Paid Time Off (PTO), Paid Holidays per year (10), Flexible Spending Account (FSA)-Medical/Dependent Care, Health Savings Account (HSA), Voluntary Life and AD&D, Short Term Disability, Long Term Disability, 403(b) Retirement Plan, Life Assistance Program, Accident/Hospital, ID Shield/Legal Shield and Telehealth 

About Us: Andrew Wommack Ministries (AWM) is a teaching ministry of unconditional love and the balance between grace and faith. For over forty years, Andrew and Jamie have been teaching the truth of the Gospel to the body of Christ by teaching at seminars, in churches, on radio and television, by training others at Charis Bible College, and by developing ministry materials designed to help you in your relationship with the Lord. We are a family here at AWM, we like to have fun, and we love Jesus. You will find that our culture reflects just that. Our core values demonstrate that we serve God’s people with Excellence, Faithfulness, and Integrity.

Are you interested in helping Andrew fulfill his vision to reach as far and as deep with the Gospel as possible?

If so, we are looking for someone faithful, available, willing to learn; and passionate about taking the Gospel Truth to the world.

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