SR Document Management Specialist
Location: Remote
Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Whether you are looking for a place from which to launch your career - or a stable, ethical company in which to advance you will not find an organization better equipped to help you meet your professional goals than Aeroflow Health.
The Opportunity
The Document Management Team focuses on orders, corresponding paperwork, and other documentation for all business units in the organization.
- The team focuses on operational facets that impact a customer’s direct experience with Aeroflow faxes and order intake.
- We support all departments at Aeroflow- Mom & Baby, Sleep, Urology and CGM. This gives us the opportunity to service all our customers in many different capacities.
- This team has a unique role supporting all of our business units for their document needs. We also strive to make the customer experience with faxes and order intake as seamless as possible.
Key Responsibilities
- Order entry and data maintenance
- Enter new customer demographics and update changes to existing accounts
- Timely and efficiently process incoming communications. Including but not limited to orders, clinical documentation, billing correspondence, etc.
- Entering new customer demographics and updating changes to existing accounts
- Identifying priority orders and correspondence
- Utilizing critical thinking to address all incoming documentation
- Ensuring accuracy and completeness with all orders
- Other duties as assigned.
SR Responsibilities
- Highly detailed order entry and data maintenance with a focus on additional crucial data points.
- Maintain close communication with Business Units on pertinent details that are needed for specialized, more in depth order entry
- Coordinates closely and regularly with external vendors(Notable) that assist us with specialized order entry
- Collaborate with cross functional teams to determine doc management needs and provide guidance on best practices
- Subject Matter Expert that takes full ownership and responsibility over specified category, and being able to speak on its behalf to Business Unit leaders
- In depth understanding of automation and processes within the fax documentation and business unit logs.
- General resource for teammates needing assistance
- Willingness to serve team by sharing knowledge and demonstrating confidence
- Identify potential efficiencies or issues and make suggestions to management
- Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
- Compliance is a condition of employment and is considered an element of job performance.
- Maintain HIPAA/patient confidentiality
Required Qualifications
- High School Diploma
- 1 or more years of administrative experience
- Ability to provide high quality service and meet the needs of our Business Units
- Attention to detail and accuracy
- Proven work history illustrating stability and reliability
- To maintain professionalism with all outgoing communication
- To be self-disciplined with excellent critical thinking and organizational skills
- To be clear communicators who are approachable, valued collaborators through the organization
- To work independently and collaborate effectively with cross-functional teams
Preferred Qualifications
- Flexibility and adaptability to handle changing priorities and multiple tasks simultaneously
- Self-motivated, with high energy and an engaging level of enthusiasm
- Exceptional verbal, written, listening, and presentation communication skills
- A team-first, collaborative attitude
- To be a self-starter with the ability to multi-task and research as issues arise
What Aeroflow Offers
Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!!
Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements:
- Family Forward Certified
- Great Place to Work Certified
- Inc. 5000 Best Place to Work award winner
- HME Excellence Award
- Sky High Growth Award
If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!
Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.