Job description

Description

Quantum Machines is the global leader in control systems for quantum computing, a field on the verge of exponential growth, bringing about opportunities like those made possible with the invention of classical computing 50 years ago.

We are assembling the strongest team of professionals in the world with the goal of revolutionizing how quantum computers are built and controlled and accelerating their arrival. Quantum Machines is backed by top-tier investors such as Battery Ventures, TLV Partners, Red Dot Capital, and Avigdor Willenz’s investment group.

We seek an experienced technical support engineer with a passion for cutting-edge technology and who is eager to solve a broad spectrum of hardware and software problems. The ideal candidate will not only provide solutions to our clients but also contribute significantly to the team's growth and ensure alignment with industry standards in customer support services.

Responsibilities:

Serve as the primary point of contact for global customers, delivering comprehensive end-to-end support
Conduct live troubleshooting sessions via screen sharing to accurately diagnose issues and determine root causes
Collaborate closely with R&D teams to investigate complex problems and implement long-term solutions
Propose and communicate effective workarounds to customers as needed
Identify, research, and resolve recurring software and hardware issues
Ensure continuous communication with customers, maintaining high levels of satisfaction throughout the support process
Develop a deep and evolving understanding of our advanced quantum control systems
Stay up to date on known system issues and maintain internal knowledge of common troubleshooting patterns
Assist with hardware installation and deployment activities
Travel to customer sites for on-site issue resolution (up to several times per year)
Document technical insights, troubleshooting processes, and resolution procedures to enrich internal knowledge bases

Requirements

5+ years of experience in a relevant technical support position
Proficiency in Python – Must
Knowledge of IT and specifically computer networks – Must
Proven hands-on experience in support, troubleshooting, and diagnostics of multidisciplinary systems (Bash scripting, analyzing logs, working with Linux CLI)
Familiarity with CRM tools (Salesforce Service Console, JIRA, etc.) - Advantage
Understanding SoM and embedded systems – Advantage
Experience in startup companies – Advantage
Passionate about technology and able to dive into new technologies quickly
Independent, responsible, self-motivated with a can-do attitude, who loves solving problems
Ability to provide step-by-step technical help, both written and verbal
Excellent verbal and written skills in English