Sr Continuous Improvement Process Consultant

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Senior Continuous Improvement Process Consultant will lead high-impact initiatives that drive operational excellence across SCAN. This role plays a key role in assessing performance, improving key processes, and enhancing the overall efficiency across SCAN’s core operational areas. As a senior consultant, you will work closely with cross-functional leaders to identify and execute improvement strategies that align with SCAN’s enterprise goals. You’ll apply proven methodologies to drive transformational change, mentor teams, and build sustainable capabilities in continuous improvement across the organization. This position will report to the Director of Operational Excellence.

You Will

Lead enterprise-level and/or department-specific improvement initiatives that reduce inefficiencies, improve service delivery, and support regulatory compliance.

Partner with operational leaders to evaluate business processes, identify pain points, prioritize initiatives, and propose solutions that enhance quality, efficiency, and member experience.

Apply practical continuous improvement tools (Lean, root cause analysis, process redesign, workflow standardization etc.) to drive performance improvements in SCAN’s key areas.

Identify automation opportunities and partner with technical teams to implement AI-driven solutions that streamline operations and reduce manual effort that align with regulatory requirements.

Own full lifecycle of high-visibility improvement projects, from scoping and stakeholder alignment through implementation and sustainability. Monitor progress and communicate progress project outcomes, KPIs, and ROI to leadership.

Facilitate cross-functional workshops and improvement events (e.g., Kaizen) to gather insights, align teams, and develop collaborative solutions.

Analyze operational performance and metrics to inform data driven decision-making and evaluate impact of improvements. Translate data into meaningful insights and visualizations that guide business leaders toward action.

Serve as a change agent, building continuous improvement capability across the organization through mentoring and coaching teams.

Lead training and support adoption of improvement methodologies, tools, and best practices.

Propose actionable recommendations and help facilitate the implementation of necessary changes.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN’s Vision and Goals. 

Other duties as assigned.

Your Qualifications

Bachelor's Degree or equivalent experience required. Healthcare Administration, Business, Public Health, or a related field.

Graduate or Advanced Degree or equivalent experience preferred.

PMP Preferred.

7+ years of experience in health plan operations, process improvement or management consulting roles, with demonstrated success in leading cross functional initiatives preferred.

Leadership: Lead and inspire teams to achieve goals and drive organizational success

Decision Making and Problem Solving: Effective decision-making and problem-solving skills

Communication: Excellent communication and interpersonal skills

Cross-Functional Coordination: Proven experience supporting cross-functional operational readiness for large-scale programs

Planning and Critical Thinking: Strong planning, critical thinking, and leadership skills

Initiative: Self-starter who can initiate and lead projects as well as navigate different environments

Microsoft Project skills. Proficiency with process mapping tools, change management methods, and data analysis software (e.g., Minitab, Power BI, Visio).

Deep understanding of continuous improvement frameworks; formal Lean or Six Sigma training or certification (e.g., Green Belt or Black Belt) preferred.

Experience integrating AI, machine learning, RPA, or other automation platforms into business processes.

Skilled in evaluating and optimizing internal and intra-departmental processes to improve efficiency, effectiveness, and alignment with organizational objectives

Strong verbal and written communication, tailoring messages to diverse audiences at all levels.

Adept at managing competing priorities and stakeholder expectations, with the ability to successfully juggle multiple initiatives in a dynamic, fast-paced environment.

Demonstrated ability to work with all levels of staff, within and external to the organization to achieve shared goals and drive organizational success.

Knowledge of managed care health insurance operations; strong experience in the healthcare payer industry and knowledge of Medicare.

Strong ability to develop and maintain positive, productive relationships across business units, ensuring smooth communication and information exchange.

What's in it for you?

• Base salary range: $125,400.00 to $179,300.00 per year
• Internal title - Business Analyst Manager
• Work Mode - Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team!  Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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