People Learning Partner at Mukuru

Fuel Growth. Shape Minds. Ignite Potential.

At Mukuru, we believe learning isn't just a department—it's the heartbeat of transformation. As one of Africa’s leading FinTechs, we don’t just deliver financial services—we build futures. We’re now looking for a Learning & Development Specialist who’s as passionate about capability-building as we are about financial inclusion.

If you're a dynamic training professional with a love for people, learning design, facilitation, and driving business impact, this role is your opportunity to grow your career while helping others do the same.

What You’ll Be Doing

This role is all about end-to-end learning enablement. You’ll assess, design, deliver, and evaluate impactful learning programmes that empower our teams to perform at their best—whether they’re new to Mukuru or seasoned pros ready to level up.

You’ll take charge of learning initiatives that:

• Build onboarding experiences that wow

• Close performance gaps with precision

• Develop soft and technical skills across teams

• Support succession and talent development

• Align with the strategic People roadmap and business goals

Key Responsibilities

• Conduct training needs and skills gap analysis, turning insights into actionable learning programmes.

• Design and deliver learning solutions (in-person, digital, or blended) tailored to a variety of roles and departments.

• Champion and manage the onboarding and reboarding experience for new and existing employees, ensuring they’re set up for success.

• Facilitate high-quality sessions—think customer service, soft skills, product training, and more—with confidence and energy.

• Monitor training effectiveness through evaluations, KPIs, and ROI metrics, and continuously improve based on feedback.

• Maintain accurate training records, reporting, and admin for compliance and tracking purposes.

• Collaborate with managers, stakeholders, and the SDF to support skills development funding and BBBEE scorecard contributions.

• Innovate! Research industry trends and bring fresh ideas to keep our learning culture agile and future ready.

• Drive adoption of L&D tools and systems, ensuring reporting accuracy and seamless learning operations.

What You Bring

• Grade 12 and a recognized qualification in L&D, OD-ETDP, or similar (essential)

• Train-the-Trainer accreditation and experience facilitating customer service programmes (essential)

• 1–2 years of experience in training delivery, L&D administration, and programme design

• Exposure to the financial services industry (advantageous)

• Strong knowledge of assessment design, ROI analysis, and L&D compliance

Skills to Thrive

• Brilliant facilitation and presentation skills

• Sharp analytical and reporting abilities (bonus if you love spreadsheets and dashboards!)

• Natural communicator—written, verbal, and visual

• Organised, proactive, deadline-oriented

• Curious, creative, and committed to service excellence

• Comfortable working independently and collaboratively

• Passionate about personal and professional growth—for yourself and others

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS