Business Analyst, Servicing Operations

Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

As a key member of the Servicing Operations team, the Business Analyst will play a critical role in supporting the tools, systems, and processes that drive the Servicing Operations functions. This is a cross-functional, support-focused role that works to ensure workflows are optimized, quality centric, and aligned with business goals.

You’ll act as a bridge between operational needs and technical execution, advocating for process improvements, supporting new initiatives, and ensuring that solutions are efficient. The scope of this role involves operational support, process enablement, quality assurance, and communication.

Responsibilities: 

• Operational Support
  • Support the implementation and maintenance of servicing systems.
  • Partner with internal stakeholders and teams to troubleshoot system issues.
  • Monitor to proactively identify risks, collaborating with the appropriate teams to resolve any breaks or gaps.
• Process Enablement
  
  • Collaborate with cross-functional teams to identify opportunities for improvements and process optimizations.
  • Become a subject matter expert in servicing systems (LoanPro), helping translate operational needs and into solutions.
  • Assist in the design, rollout, and adoption of new features and tools by gathering user feedback, conducting UAT, and supporting training efforts.
  • Support initiatives that improve the efficiency, quality, and scalability of the team.
• Collaboration & Communication
  • Work closely with internal teams and SMEs to scope and support the successful delivery of enhancements.
  • Maintain clear and concise communication with internal stakeholders regarding system updates, performance trends, and ongoing initiatives.
  • Provide insightful information and relevant data to management.
• Quality Oversight
  • Lead initiatives to improve process integrity and consistency across servicing functions.
  • Develop and refine best practices to ensure quality and compliance in core functions.
  • Conduct reviews following new launches.
  • Partner with multiple business units to ensure updates are consistently reflected and accounted for.

Requirements: 

• Bachelor degree preferred, or equal experience
• 3+ years of experience in relevant role
• Strong understanding of servicing platforms, with working knowledge of LoanPro or other LMS
• Experience in process improvements and supporting platform enhancements
• Ability to collaborate cross-functionally
• Ability to communicate effectively
• Comfortable working in a fast-paced, evolving environment
• Strong problem-solving skills
• Proactive, with a solution oriented mindset

Preferred Skills: 

• LMS Proficiency (LoanPro Expertise a plus, not required)
• Excel & Google Suite
• Project management tools are a plus, not required
• Data visualization tools are a plus, not required

Compensation: The role described above offers a base salary of $65,000 to $80,000.  Your offer will be based on the alignment of your qualifications with the requirements of the job and internal equity.  In addition to the above-mentioned salary, Total Rewards include a stock option package, and benefits as outlined below.

Benefits: 

• Robust Health Care Plans (Medical, Dental & Vision) 
• Generous Parental Leave
• Up to 5 weeks time off (self managed) 
• Retirement Plan (401K) with company match
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term/Long Term Disability
• Robust Ancillary benefits including accident insurance, hospital insurance etc. 
• Powersports Safety Benefit
• Gympass Wellness Benefit

Disclaimer:  The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.