Account Executive/Consultant

Foundation Risk Partners, one of the fastest growing insurance brokerage and consulting firms in the US, is adding a PBM Account Executive to their team. This is a fully remote position with a corporate office located in Florida.

Job Summary:

Foundation Risk Partners is seeking an experienced, self-motivated, and highly qualified PBM Account Executive with a proven track record of client retention and client satisfaction within a small to midsize PBM. The role is expected to proactively establish and cultivate relationships by acting as a strategic advisor to assigned clients. The ideal candidate should possess the expertise to effectively communicate and strategize around pharmacy solutions. This role is pivotal in driving company growth through the development and maintenance of key client relationships, client retention, and ensuring overall client satisfaction. This position will be fully remote.  Foundation Risk Partners is growing rapidly and welcomes additional expertise to our talented team. Analytics experience of 5 years in the pharmacy benefit industry is highly preferred, and Microsoft Excel and Microsoft Access knowledge is required.  Microsoft Word and PowerPoint experience is preferred.  Must be able to work independently, autonomously, and in a fast-paced environment.  Duties include, but are not limited to the following:

The Account Executive will handle the day-to-day activities with clients including Brokers and Plan Sponsors. Responsibilities include managing a client activity log, contract execution management, Salesforce client activity tracking, PBM implementation support, responding to questions about an employer’s pharmacy benefit, and supporting payer clients and brokers with industry updates and information. This position requires someone with excellent communication skills, who is willing and excited to meet with their clients regularly to develop relationships, improve processes and gain best practices.

Essential Functions:

• Client Retention: Successfully renew and retain clients, demonstrating the value of our services.
• Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Truveris-client communication needs.
• Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client’s trusted advisor that lends to retention and growth of client. This includes translating client to Truveris and vice versa.
• Present to various client audiences and internally with appropriate acumen, poise, and professionalism.
• Use data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention.
• Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
• Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
• Industry understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client’s organization.
• Maintain monthly, quarterly, and annual reports.
• Communicate with the team and provide updates via email, video conference calls and/or phone calls.
• Participate in team meetings.

Competencies & Qualifications: 

• Strong attention to detail, well organized and responsive
• Insurance and healthcare related products 
• Regulatory and compliance related matters (including healthcare reform) 
• Ability to model financial implications from benefit programs 
• Comfortable in negotiating with insurance carriers 
• Ability to identify problems and create effective solutions 
• Proficient in Microsoft Excel, PowerPoint, Word and Publisher
• Ability to quickly learn new skills
• Works collaboratively with a team as well as independently, capable of meeting deadlines and delegating when necessary,  
• Ability to establish relationships with internal and external stakeholders
• Strong oral and written communication skills
• Ability to multi-task and demonstrate composure/resilience under pressure - Comfortable switching between clients and tasks to meet deadlines
• Possesses a basic understanding of general business and financial concepts
• Ability to effectively create, organize and manage a project plan
• Basic understanding of strategy and long-term planning 

Education & Experience:

• Bachelor’s Degree preferred
• 5+ years of prior practical account management experience with a PBM is required  
• Licensure/Certification – State Specific Resident Life & Health License is required