Principal Technical Program Manager

What are we looking for?

We are seeking a highly experienced and driven Principal Technical Program Manager to lead the execution of our AI-Enhanced Services roadmap. In this role, you will be instrumental in driving cross-functional collaboration, managing complex technical dependencies, and ensuring the successful delivery of AI/HyperAutomation (HA) features that will transform our service delivery model and improve our client experience.

What will you do?

• Program Leadership & Execution
  • Lead the planning, execution, and delivery of strategic AI-enhanced services initiatives, with a primary focus on integrating AI into TDR operations and platform capabilities.
  • Drive the implementation of AI-driven alert reduction, automated case management, and enhanced detection/reporting.
  • Manage the "Crawl, Walk, Run" implementation phases (0-24 months) for various AI initiatives, ensuring adherence to timelines and objectives.
  • Oversee the simplification of service offerings from seven to three core offerings and the development of a specific offering for Partner/Channel growth.
• Deep Technical Acumen
  • Significant experience working with cybersecurity threat services and associated technology
  • Possess a deep technical understanding and experience with AI/ML concepts, data pipelines, and scalable software architectures.
  • Collaborate closely with engineering and architecture teams to influence technical design decisions, ensuring solutions are robust, scalable, and align with long-term platform strategy.
  • Proactively identify technical challenges, propose alternative solutions, and drive consensus among technical leads.
  • Understand and articulate complex technical trade-offs to both technical and non-technical stakeholders.
• Cross-functional Collaboration & Engineering Practices
• • Foster tight collaboration with Engineering (Platform teams, Purple Engineering, Purple AI), Product Strategy, Analyst Experience, and Product Engineering to ensure alignment and successful delivery of critical AI/HA features and Global Tenancy.
  • Champion best engineering practices, including continuous integration/continuous delivery (CI/CD), testing methodologies, and code quality, within the context of the program.
  • Act as a central point of contact for all stakeholders, providing clear communication and managing expectations across teams.
• Technical Program Management
  • Identify and manage complex technical dependencies across multiple teams and systems. 
  • Proactively identify and mitigate risks to program success, escalating issues to leadership as needed.
  • Work closely with product, architecture and engineering teams to define technical requirements, scope projects, and track progress against key milestones.
• Stakeholder Management
  • Communicate program status, risks, and achievements to senior leadership and cross-functional teams.
  • Guide existing organizations and leaders through the evolution of service delivery models, particularly the new TDR path through Channel/Partner sales motions.
  • Build consensus and alignment on priorities, equities, and help executives navigate complex decision-making.
• KPI Tracking & Reporting
  • Define and track key performance indicators (KPIs) for financial, operational, and customer impact metrics, including cost savings, N/U ACV, alert triage reduction, time per support ticket, SLO/SLA changes, FNs/FP rates, and CSAT.

What skills and experience should you bring?

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 10+ years of experience in technical program management, with a strong focus on large-scale software development and cross-functional initiatives.
• Past experience in Managed Detection & Response, Incident Response, Threat Hunting, or Intelligence.  The ideal candidate will have experience in several of these areas.
• Demonstrated deep technical understanding of AI/ML concepts, data science workflows, and cloud-native architectures.
• Proven ability to engage with engineering at a detailed technical level, contributing to architectural discussions and challenging technical assumptions.
• Proven experience leading programs involving AI/ML, automation, and platform integration.
• Deep understanding of the cybersecurity landscape, specifically in Threat Detection and Response (TDR), Security Operations, and Technical Support.
• Demonstrated ability to manage complex technical dependencies and drive alignment across diverse engineering and product teams.
• Excellent communication, interpersonal, and presentation skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Experience with agile development methodologies.
• Ability to thrive in a fast-paced, dynamic environment.

Preferred Qualifications

• Experience with Go-to-Market (GTM) strategies and channel/partner enablement.
• Familiarity with financial planning and ROI analysis for technical programs.
• Experience with technologies like PurpleAI, Intercom, and Databricks.
• Experience driving engineering excellence initiatives and promoting best practices within development teams.