Customer Service Representative - (HR31646DH)

Job Title: Customer Service Representative
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Saturday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

About the Company:

Sagan represents a fast-growing U.S.-based team focused on converting warm leads into qualified sales appointments. The company fosters a performance-oriented, supportive environment, ideal for remote professionals who thrive in customer-facing roles and value consistent workflows.

Position Overview:

We're seeking a reliable, people-oriented Customer Service Representative to manage inbound and outbound calls, primarily working with warm leads. Your core responsibility will be scheduling appointments with our sales team, no pricing discussions, no hard selling, just thoughtful, timely follow-up, and effective calendar management.

Key Responsibilities:

• Make and receive calls from leads who have already expressed interest.
• Book appointments with sales reps using internal scheduling tools.
• Update lead statuses and maintain CRM notes.
• Follow up with prospects in a timely, courteous manner.
• Collaborate with team members to optimize lead conversion rates.

Qualifications:

• Strong spoken and written English communication skills.
• Previous experience in customer service or outbound calling.
• Familiarity with basic CRM tools (e.g., HubSpot, Zoho, Salesforce).
• Proficiency in Outlook and Google Workspace.
• Background in appointment setting or calendar coordination.

Nice-to-Haves:

• Prior experience with Leap CRM and Dialpad.

Resume Submission Guidelines:

💡To help us review your application efficiently, please submit your resume in text-based PDF format only.

🔸Avoid uploading scanned documents, image files (JPG/PNG), or Word documents (DOC/DOCX) format to prevent your application from being overlooked.

📍Important: For timely processing, both your resume and introductory video must be submitted in English.