Dedicated Account Specialist-Employee Benefits

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams across the nation, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

What You’ll Do 

As the dedicated Account Specialist, you will assist our clients’ internal HR department, their employees and our producers in the administration of group Life, Disability, Voluntary, and/or Absence contracts that they have with The Standard.

This is a national account client with approximately 22,000+/- lives and requires extensive knowledge and assistance with LTD and STD.  You will need to be able to travel in and around the local area to multiple locations to run benefit fairs, open enrollment, etc. 

Key Responsibilities: 

• Develop and manage effective primary relationships with key policyholders and producers through frequent responsive communication, professional negotiation, problem resolution and exceeding customer expectations. 
• Work with clients employees to understand their concerns and needs and act as liaison between home office departments and the customers to initiate plan improvements and resolve administrative inconsistencies. 
• Serves as the liaison between the policyholder and The Standard.  
• Works closely with the employer to respond to claim and coverage inquiries, including verifying appropriate premium administration, addressing customer service issues, claims issues, contract issues and other group life, disability, and absence related inquiries. 
• Provides reports to the policyholder’s benefit and business locations on approved claims, outstanding information requested, and Evidence of Insurability status as needed. 
• Develop effective relationships with Human Resources, Benefits and Payroll staff throughout the policyholders’ various locations. 
• Request and review inforce proposal requests, providing all appropriate information to Regional or National Accounts, and present or assist in the presentation of the proposal to the broker and/or policyholder.
• Be actively involved with the sales rep and National Accounts Consultant in the acquisition, submission and implementation of new cases. 
• Lead and coordinate the submission, set up and installation of assigned new groups with the policyholder, producer and home office.  Provide similar support to new administrators at assigned inforce accounts.  
• Facilitate the enrollment process, which will involve preparation of enrollment materials, conducting enrollment meetings or being present at benefit fairs.

The Skills and Background You’ll Need: 

• Time Management - Ability to plan and organize your own work to meet changing priorities and diverse customer needs. Analyze, interpret, and apply benefit contract provisions to varied, complex situations. Make sound, independent judgments. 
• Strong verbal and written communication skills. 
• Customer service skill set, discretion, and ability to handle the sensitive and delicate personal situations of the employees that involve leave and disability. 
• Experience: 2 - 4 years of relevant, progressive work experience in the group insurance administration, with an emphasis in group benefits, focusing on disability insurance.
• Education: Bachelor’s degree Required.
• FMLI or CEBS professional certification preferred 

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.