Technology Service Analyst

Since 2009, JSC "Deutsche Bank DBU" (Deutsche Bank Ukraine) operates as corporate bank in Ukraine, subsidiary of Deutsche Bank AG, and offers a full range of corporate banking products and services to its clients, i.e. subsidiaries of multinational companies and top tier local corporates.

We are looking for a Technology Service Analyst

Are you passionate about technology and eager to start a career in IT Support? In this role, you will play a key part in delivering high-quality technical support and services to internal teams within the bank. You will have the opportunity to develop problem-solving skills, collaborate with global IT teams, and gain hands-on experience with banking applications and IT infrastructure. If you enjoy troubleshooting, learning new technologies, and working in a dynamic environment, this could be the perfect opportunity for you!

Your key responsibilities

• Ownership of local applications including end-to-end responsibility for application setup from regulatory and DB policies requirements.

• Perform L1/L2 support for IT end-user locally (in-person) or by engaging Global teams.

• Monitor and manage incidents through an IT service management platform.

• Collaborate with IT teams to implement system updates, patches, and upgrades.

• Management/supporting of local IT infrastructure/application related projects including regulatory driven.

• Physical visits to Data Centers and offices to troubleshoot equipment as needed.

• Ensure compliance with bank policies, regulatory requirements, and security protocols.

• Create and update documentation on the use of IT systems.

Your skills and experience

• Providing technical support to users (remotely and in the office, Windows 10/11).

• Windows Server 2016/2019, basic administration skills.

• Installation, configuration, testing and maintenance of local application software.

• Working with SQL queries (basic knowledge).

• Oracle (basic knowledge).

• Administration and support of the core banking system (B2).

• Unix skills would be a plus.

• Office 365 (advanced user).

• Understanding of Networks and rules.

• Ability to clearly articulate technical/IT related topics.

• Be flexible – as the role offers flexible hours, occasional overtime or weekend work might be required to support critical IT operations. Rest assured, you will be compensated accordingly.

• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Native-level proficiency in Ukrainian and professional-level proficiency in English.

What we will offer you

• Opportunity to develop career within a Global International Bank.

• Opportunity to enhance your technical skills.

• Be part of active, professional, and winning team.

• An environment that encourages networking and collaboration across functions and businesses.

• Flexible working arrangement (i.e. remote work condition).

• 28 days of paid annual leave.

• Well-being programs. That’s why we’ve partnered with OpenUp to offer professional mental health support. Learn more.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.