Offer summary

Qualifications:

At least 2 years of high-end customer service experience in a corporate setting., Minimum of 1 year of experience as a Client Travel Coordinator or in a supervisory role., Strong scheduling and analytical skills., Excellent communication skills, both oral and written..

Key responsibilities:

Oversee the Client Travel Coordinator team and daily operations.

Assist in training team members on departmental processes.

Manage staff schedules and approve time benefits and schedule changes.

Ensure compliance with company policies and procedures.

Job description

Job Details

Level: Experienced

Job Location: CHQ - Overland Park, KS

Position Type: Full Time

Salary Range: Undisclosed

Job Category: Customer Service

Description

The Supervisor Client Travel Coordinator oversees the Client Travel Coordinator team in daily processes, team development, and schedules. The individual must have strong relationships within the Operations Control Center with the goal of providing outstanding and efficient solutions to incoming crew airline travel, catering, and ground transportation needs from customers while ensuring accuracy and following all company operating procedures. The individual has a strong ability to train departmental processes and procedures. This position will require you to work in the office located in Overland Park, KS. This is not a hybrid or remote role.

ESSENTIAL DUTIES

Perform all duties and responsibilities of a Client Travel Coordinator while on duty
Aid the OCC Training Manager and Owner Services Manager in initial and recurrent training for all team members
Perform shift training for all new hires
Lead day-of operations in the Client Travel Coordinator department as directed by the Manager on Duty or Owner Services Manager
Upkeep departmental resource needs that include but are not limited to Vendor lists and training guides
Maintain the Client Travel Coordinator team staff schedule
Review/approve all Paid Time Benefit and schedule changes in a timely manner
Must be highly knowledgeable of the Airshare Owner Services Operations Manual, Company Operations Specifications, Company Policies and Procedures, and other pertinent information relating to duties
Perform other duties and assignments, as requested by the Owner Services Manager or other Management Staff

Qualifications

QUALIFICATIONS

Qualified candidates will have 2+ years of high-end customer service experience in a corporate environment. Must be willing and able to work days, evenings and weekends.

You must have at least one year of experience in a Client Travel Coordinator role or in a Supervisory role
Must have strong scheduling and analytical skills
Skills in communicating clearly and effectively with people at all levels, both oral and written
Highly organized with emphasis on accuracy, timeliness, and prioritization
Ability to maintain a high level of discretion and confidentiality
Demonstrate initiative with minimum supervision

BENEFITS AND PERKS

Medical, dental, and vision insurance – if you choose to participate, coverage will commence on the first day of the month following your date of hire
Airshare offers a no-cost medical and dental option at the employee level
Optional supplemental insurance benefits (accident, hospital indemnity, critical illness, life, short-term/long-term disability, fertility, and pet)
Paid Parental Leave
Company-paid term life insurance equal to 1.5 times your annual salary
Two 401(k) retirement plans with employer match – you will be eligible to participate on the first of the month following 30 days of employment
PTO is accrued based on the length of employment
12 holidays per year
Access to relocation flights
FREE Full Size on-site Gym with locker rooms and Sauna
Group Fitness Classes and various activities (pickleball, running club, ping pong, etc.)
FREE Access to Bicycle sharing
Indoor and Outdoor Common areas with WIFI
On-site café and Food Truck Wednesdays
Amazon Delivery lockers
Covered Parking