Job description

Job Description:

Responsibilities:

Prepare, review, revise, and maintain documentation in the form of user guides, integration guides, developer guides, in-platform instructions, installation/configuration instructions, system operations, policies, and standards.
Prepare, review, revise, and maintain end-user resources and educational materials, including videos, demos, tutorials, training materials, in-depth user guides, general & technical overviews, FAQs, and in-product help documentation.
Review and edit previously written policies, standards, and manuals for consistency, conforming to existing styles where necessary, while recommending and implementing changes to more efficiently update content with future changes.
Collaborate with internal organizational teams, including IT Project Teams, IT Engineering, IT Support Services, System Management, and subject matter experts.
Gather and analyze technical and process information from various sources to document new or changing system functionality.
Write, format, edit, review, and proof procedural and technical information for technical and non-technical users.
Assist in planning, scheduling, and tracking documentation work to meet system launch dates and end-user deliverables.
Maintain a library of application documentation, cataloging it for internal and/or external use.
Create, publish, and maintain templates for written documentation produced by others (technical specifications, RFP responses, etc.), ensuring a consistent "look and feel.
Test both the product and its documentation for accuracy and consistency.
Write software documentation from technical specifications, discussions with developers, and hands-on experimentation.

Qualifications:

The ideal candidate has technical acumen, demonstrably strong communication and writing skills, and can effectively interact with developers, data analysts, systems analysts, and project leads.
Experience making complex ideas understandable.
5-8 years of professional work experience in technical documentation.
Experience in creating documentation for audiences with different levels of technical skill.
Excellent writing, editing, and communication skills.
Experience creating graphics to more clearly communicate workflow processes and abstract topics.
Ability to write clearly and succinctly for multiple audiences using either formal or more casual tones.
Excellent work ethic and strong intellectual curiosity.
Ability to work quickly, and efficiently, and multi-task.
Desire and ability to innovate and improve upon current processes.
Track record of effective collaboration.
Ability to thrive, without much oversight, in a constantly changing environment. Adapt rapidly to a changing industry and be able to adjust responsibilities, time, and objectives accordingly.
Experience working with Subject Matter Experts (SMEs) both in-person and remotely.
Experience creating infographics such as diagrams, screenshots, workflows, graphs, etc.
A proactive and open-minded attitude to resolving problems and delivering results.
Preferred: Prior experience working within IT Development, SaaS, or web-based technology environment.
Bonus: Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.