Offer summary

Qualifications:

Minimum of 5 years experience in training and management, preferably in Residential Property Management., At least 2 years of experience in a sales role., College degree or related experience required., Excellent communication, presentation, and organizational skills..

Key responsibilities:

Maintain and update the customer training schedule and calendar.

Develop new training programs and enhance existing ones, including creating training videos and podcasts.

Collaborate with marketing and sales teams to increase customer engagement and build relationships.

Oversee and develop the customer training support team, including managing contractors.

Job description

Customer Training Manager

The Customer Training Manager oversees the national customer training program to include the management of support staff, coordination of contractors and the development of training programs and processes. This role leverages strong experience in training management and in-depth knowledge Residential Property Management to run a successful and value-added training program.

Responsibilities

Maintain customer training schedule / calendar.

Develop new customer training opportunities and create standards for existing trainings.

Develop tracking mechanisms for training class attendance and ROI.

Develop training videos, podcasts, etc. to enhance and expand the customer training experience; Collaborate with Marketing.

Partner with the sales team to increase customer engagement in training programs.

Work through a sales process in order to build key relationships with training decision makers and ensure exposure for Lowes Pro Academy.

Oversee and develop the customer training support team

Secure contractors as needed and monitor services performed

Minimum Qualifications

5+ years experience in training and management, preferably Residential Property Management

2+ years experience in a selling role

College Degree required or related experience

Excellent communication and presentation skills

Strong organization skills with the ability to manage multiple projects and deadlines

Proficiency in Office products to include Word, Excel and PowerPoint

Ability to work flexible hours and travel as needed to meet customer and management expectations

Experience using Salesforce or a similar CRM is preferred

Ability to pass a pre-employment background check and drug screen

We Offer

Competitive compensation with bonus potential

Expansive benefits package includes Medical, Dental, Vision, Short and Long-Term Disability, Life insurance and 401(k) plan

Full-time employment

Vacation & Sick PTO

Up to 8 Paid Holidays per year

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

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