Customer Training Manager
The Customer Training Manager oversees the national customer training program to include the management of support staff, coordination of contractors and the development of training programs and processes. This role leverages strong experience in training management and in-depth knowledge Residential Property Management to run a successful and value-added training program.
Responsibilities
Maintain customer training schedule / calendar.
Develop new customer training opportunities and create standards for existing trainings.
Develop tracking mechanisms for training class attendance and ROI.
Develop training videos, podcasts, etc. to enhance and expand the customer training experience; Collaborate with Marketing.
Partner with the sales team to increase customer engagement in training programs.
Work through a sales process in order to build key relationships with training decision makers and ensure exposure for Lowes Pro Academy.
Oversee and develop the customer training support team
Secure contractors as needed and monitor services performed
Minimum Qualifications
5+ years experience in training and management, preferably Residential Property Management
2+ years experience in a selling role
College Degree required or related experience
Excellent communication and presentation skills
Strong organization skills with the ability to manage multiple projects and deadlines
Proficiency in Office products to include Word, Excel and PowerPoint
Ability to work flexible hours and travel as needed to meet customer and management expectations
Experience using Salesforce or a similar CRM is preferred
Ability to pass a pre-employment background check and drug screen
We Offer
Competitive compensation with bonus potential
Expansive benefits package includes Medical, Dental, Vision, Short and Long-Term Disability, Life insurance and 401(k) plan
Full-time employment
Vacation & Sick PTO
Up to 8 Paid Holidays per year
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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