Waitlist Care Manager

Pay Plan Title: Care Manager

Working Title: Waitlist Care Manager

Cost Center: 78800/Operations

FLSA Status: Non-Exempt

Posting Salary Range: $53,045 - $66,837

Office Location: Remote within Trillium’s Northern or North Central Catchment Area of North Carolina. Counties included: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrell, Washington, Wilson. Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, and Warren.

POSTING DETAILS:

Make an Impact  

Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) that manages serious mental health, substance use, traumatic brain injury, and intellectual/developmental disability services in North Carolina. Serving in 46 counties, we help individuals and their families strengthen well-being and build foundations for a healthy life.

Join our team as we empower others to live their best lives by providing access to quality healthcare. We offer a challenging, engaging work environment where staff take home more than a paycheck. Every day, we see the results of our dedication – in the smiles of children on our accessible playgrounds and in the pride on the face of an adult cooking a meal for the first time. Working at Trillium Health Resources is more than just a job; it is an opportunity to make a direct impact on the communities we serve.

At Trillium, we know that empowering others begins with supporting and developing our team. That’s why we offer competitive benefits and work-from-home flexibility so that our employees thrive outside of the office. We’re also committed to building a diverse, inclusive culture where all employees have the potential to grow professionally and personally.

What We’re Looking For

Trillium is seeking a Care Manager to work within the Member Solutions Unit. This position is also responsible for various project tasks, activities, and project planning throughout the organization. Assist with the further development in future changes through improved projects, program coordination, and the Registry of Unmet Needs.

On a typical day, you might:

• Provide Tailored Plan Care Management.
• Review applications received to assess if the member is potentially eligible for the Innovations Waiver.
• Educate individuals/families on details surrounding the Registry of Unmet Needs (RUN) and offers available resources for services, supplies /equipment.
• Work on projects assigned: including some of which might be independent projects, and provide project status updates/reports using dashboards, Smartsheet, or through other requested means on project progress.
• Responsible for assisting members with obtaining needed clinical information and starting relevant Medicaid or disability determination process.

Employee Benefits:

Trillium knows that work/life balance is important. That’s why we offer our employees competitive benefits and flexibility that is second to none. Take a look at what we have to offer:

• A remote work option available for most positions
• Health Insurance - no premium for employee coverage
• Flexible Spending Accounts
• Paid Time Off (PTO) of 24 days, plus 12 paid holidays within first year of employment
• NC Local Government retirement pension. This is a defined-benefit retirement plan that will pay you a monthly amount upon retirement, for the rest of your life, with as little as five years of service. For more information, go to: https://files.nc.gov/retire/documents/files/Actives/LGERSHandbook.pdf
• 401k with 5% employer match & immediate vesting
• Public Service Loan Forgiveness Qualifying Employer

Qualifications: 

Education/Experience:

Must meet Qualified Professional (QP) status.

Fully licensed RN who is licensed to practice in the state of NC by the NC Board of Nursing who also has four (4) years of full-time experience with the MH/DD/SA population served.  OR

License/Certification:

May be accepted as noted above. 
 

Must have a valid driver’s license

Location:

Remote within Trillium’s Northern or North Central Catchment Area of North Carolina. Counties included: Beaufort, Dare, Edgecombe, Greene, Hyde, Nash, Pamlico, Pitt, Tyrell, Washington, Wilson. Bertie, Camden, Chowan, Currituck, Gates, Halifax, Hertford, Martin, Northampton, Pasquotank, Perquimans, and Warren.
 
 Must reside in NC to be considered for remote status. 

 Must be able to travel to a Trillium office location and within catchment as required.

Deadline for application: July 9, 2025 at 11:59 PM

To be considered for employment, all candidates are required to submit an application through ADP and upload a current resume.  Your resume must provide your level of education and detailed work experience, including: 

• Employer Name
  1. Dates of service (month & year)
  2. Average number of hours worked per week
  3. Essential duties of the job as related to the position you’re applying for
• Education
  1. Degree type
  2. Date degree was awarded
  3. Institution
• Licensure/certification, if applicable

After submitting your application through our career center in ADP, your resume will be reviewed to ensure that your skills and experience meet the essential criteria for the role you have applied for.

You will be notified by HR on the status of your application as appropriate.  All applicants will receive a final email when the recruitment cycle for the position has closed.  

Join our Talent Community through our ADP career center to stay informed about positions you may qualify for. Remember to keep an update resume in the Talent Community profile.