Network / Voice Engineer - FTE role - ‘REMOTE’ within U.S. ONLY

$100K – $130K – Depending on Experience

***NO RECRUITING AGENCIES***

***NO C2C***

***NO Sponsorship available***

About e360’s Enterprise Managed Service (EMS) Team

e360 is a 30+ year privately-owned company with a focus on our people, our clients, and leading technologies. e360’s EMS is the Run and Support department of the organization, providing external, managed, and dedicated support to our clients. Our team is comprised of a range of technology professionals with varying knowledge and Industry background.

We are a dynamic and entrepreneurial consulting company that offers ample opportunities for professional development and growth suited to each individual’s personal and professional goals. We offer internal, and subsidize external, trainings, and reimburse the cost of technology certification exams and / or renewals. Our family-founded business sees work life fit as a core value that all of our practitioners practice – the value you add to your team is more important than the time that you ‘clock in and out.’ You will have numerous opportunities to interface with senior leadership, and benefit from mentorship internally or through introductions through external networks to support your growth.

A Day in the Life: 

This role suits a self-motivated cloud voice engineer who starts each morning triaging overnight Dialpad alerts and prioritizing critical telephony tickets. Operating independently, you'll own the complete voice solution lifecycle—from daily ticket resolution to configuring sophisticated call routing within Dialpad's Admin Portal. 

Your day balances immediate firefighting with strategic initiatives: resolving urgent voice outages, modifying IVR menus and call handling rules, troubleshooting SIP trunk issues, coordinating carrier escalations, and analyzing call patterns through Dialpad's analytics dashboard. You'll also manage network infrastructure supporting voice services—monitoring bandwidth utilization, optimizing QoS policies, troubleshooting connectivity issues, and ensuring proper VLAN configurations for voice traffic. You'll seamlessly transition between updating stakeholders on ticket status, configuring department routing settings, implementing network security protocols, and advancing cloud telephony transformations—all while maintaining enterprise communication standards

Responsibilities

• Voice Experience preferably on a cloud platform: Demonstrable knowledge on how to diagnose and troubleshoot any issues that may arise in a business-voip stack from desk phone to networking issues.
• Enterprise Networking: Demonstrated competency in network troubleshooting, configuration management, and security policy implementation across multi-vendor environments
• Infrastructure: General understanding of virtualization technologies, storage architectures, and enterprise server management across physical and virtual environments
• Programming: Basic proficiency in RESTful APIs, web services, and event-driven architecture. Write clean, efficient, and maintainable code using programming languages such as Python, Java, JavaScript, XML, and SQL.  Integrate IVR systems with other enterprise applications, including CRM, ERP, and databases.
• Troubleshooting: Possesses strong deductive reasoning skills with the ability to systematically diagnose problems, evaluate alternatives, and implement practical solutions
• Documentation: Create comprehensive documentation for IVR systems, including design specifications, user manuals, and operational procedures.
• Collaboration: Work closely with cross-functional teams, including business analysts, developers, and IT operations, to deliver successful projects.
• Communication: Ability to translate complex technical concepts to diverse stakeholders at all organizational levels
• Automation: Infrastructure automation experience (Terraform, Ansible, CloudFormation, etc.) highly valued
• Integration: Integrate IVR systems with other enterprise applications, including CRM, ERP, and databases.
• Testing: Conduct thorough testing and quality assurance to ensure IVR solutions meet performance and reliability standards.

 Qualifications

• 3+ years of enterprise networking experience with Cisco switching infrastructure,  Meraki cloud management, and Palo Alto security appliances.
• Bachelor's  degree in Computer Science, Information Technology, or a related field. In lieu of a bachelor’s degree 7+ years minimum of enterprise infrastructure experience.
• In-depth knowledge of Dialpad or cloud based VOIP solutions with IVR a plus.
• Proficiency in programming languages such as Python Java, JavaScript, XML, and SQL a      plus. 
• Experience with database management systems (e.g., Oracle, SQL Server) a plus.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• This role suits a self-motivated infrastructure professional who takes ownership of technical solutions, actively develops expertise across emerging technologies, and operates with minimal supervision while maintaining accountability for enterprise-level outcomes