Product Owner, PAS (Patient Access Services) Technology

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. 

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Job Title: PSD02I - Product Owner, PAS (Patient Access Services) Technology

Brief Description:   

We are seeking a results-driven Product Owner to lead the development and optimization of technology solutions that support UBC’s Patient Services offerings—specifically focusing on Patient Access, Adherence, and Affordability. In this role, you will serve as the strategic bridge between business stakeholders, development teams, and external partners, ensuring our platforms deliver measurable value to patients, clients, and care providers. You will play a critical role in defining the product vision, prioritizing the product backlog, and translating business needs into actionable requirements for development teams.   You will represent and/or oversee communications related to critical and strategic clients and work with internal teams and external clients to continue ongoing business, enhance and improve our technology offerings and grow UBC’s book of business.

Specific job duties:

• Define and communicate the product vision, roadmap, and value proposition for technology solutions supporting patient access, adherence, and affordability.
• Own and manage the product backlog to ensure development efforts are aligned with strategic business goals, client needs, and patient-centric outcomes.
• Collaborate with internal stakeholders (e.g., operations, project management, regulatory, development, quality) to gather, refine, and prioritize requirements.
• Act as the primary liaison between business stakeholders and agile development teams, ensuring clear user stories, acceptance criteria, and feedback loops.
• Engage regularly with clients and key stakeholders to deeply understand their needs, pain points, and priorities ensuring the product backlog reflects real-world user requirements.
• Collaborate with finance and pricing teams to understand product cost structures, pricing strategies, and profitability drivers ensuring business viability informs product decisions.
• Continuously monitor industry trends, competitive landscape, and emerging technologies to inform product strategy and maintain market relevance.
• Partner with marketing to develop and refine go to market strategies, ensuring product positioning, messaging, and launch plans aligned with customer needs and business objectives.
• Champion innovative, scalable solutions that streamline benefit verification, prior authorization, hub services, copay support, and adherence programs.
• Ensure project, scrum, and business teams are aware of new product enhancements and functionality.
• Work closely with data and analytics teams to incorporate real-world evidence and insights that enhance patient engagement and retention.
• Coordinate with external vendors and systems to ensure seamless integration across platforms and channels.
• Ensure compliance with industry standards, data security, and healthcare regulations including HIPAA.
• Contribute to business development activities including RFP responses, project pricing and estimation, client presentations, and strategic planning.
• Monitor product performance, user feedback, and market trends to drive continuous improvement.

Supervisory Responsibility:  

None

Desired Skills and Qualifications:

• Bachelor’s degree in Life Sciences, Computer Science, Business, Healthcare Administration, or related field (Master’s preferred).
• 5+ years of experience as a Product Owner or Product Manager, preferably in healthcare, life sciences, or patient support services. Certification as a Product Owner (CSPO) or equivalent is a plus.
• Familiarity with specialty pharmacy services, patient access programs, or affordability solutions (e.g., copay cards, patient assistance programs).
• Demonstrated experience working in Agile development environments (Scrum, SAFe, or similar).
• Ability to make difficult product decisions and prioritize features based on business value 
• Experience with backlog management and user story writing.
• Excellent skills in translating complex business needs into clear product requirements and user stories.
• Strong communication, collaboration, and stakeholder management abilities.
• Ability to balance technical constraints, business priorities, and regulatory requirements.
• Passionate about delivering high-quality software products
• Customer-focused mindset
• Collaborative team player
• Resilient under pressure and adaptable to changing priorities and requirements
• Excellent time management and organizational skills

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally. 

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO
• Paid Holidays
• Employee assistance programs 
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

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