Offer summary

Qualifications:

Bachelor’s degree required., At least 2 years of experience in Patient Outreach or program management, preferably as a Field Manager or higher., Nursing experience is strongly preferred., Experience in training management and developing strategic plans..

Key responsibilities:

Oversee program operations and ensure resource allocation to meet patient and client needs.

Supervise collaboration with internal and client training teams to ensure messaging aligns with strategies.

Manage field operations support personnel and logistical deployment of equipment.

Develop communication plans and supervise performance updates to the team.

Job description

As leaders in the pharmaceutical support industry, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding journey with UBC! Grow while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values of Respect, Accountability, Innovation, Quality, Integrity, and Collaboration. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Brief Summary:

Patients are at the center of our business strategies. The Program Manager is responsible for:

Ensuring appropriate resources and operational support required to deliver on both patient and client expectations
Oversight of the systems development and management
Identify opportunities and participate in the development of strategies, training tactics and resources required to optimize value of patients
Working cross-functionally with operations, training, Field Operations Management, and District Managers.

Specific job duties:

Responsible for implementing and maintaining the effectiveness of the program by:

Supervise the collaboration with internal and client training departments to ensure messaging integrates the defined strategies and is customized to reflect the patient insights associated within supported disease states
Supervise and manage the field operations support personnel as assigned
Support the logistical deployment and tracking of issues equipment
Supervises personnel management during training events
Supervises and directs Service Provider assigned training resources to ensure strategic approach is in line with program requirements
This position is also responsible for supervising the execution of a feedback mechanism to assess the value of the program as perceived by the patients on a regular basis, including oversight support
Collaborate with the Managers and Directors of program Patient Outreach organization to support KPI development, ensure reporting systems are in place and supervise/manage monthly performance updates to the team
Provide leadership with updates on policy developments and likely impact on patients and service delivery
Develop and implement a robust plan to facilitate clear communication with program's Patient Outreach organization
Attend and support weekly program staff meetings
Directly supervise and manage assigned systems training, field operations, system escalation personnel and projects as directed

Desired skills and qualifications:

Bachelor’s degree required
Patient Outreach or program experience (2+ years) as Field Manager or higher experience preferred
Nursing experience strongly preferred
Training Management experience preferred
Must be able to manage multiple tasks and have excellent organizational skills
Ability to examine business environment and develop/execute in response to market opportunities will be a significant benefit
Candidate should have a working knowledge of the market including trends and issues as they relate to the patient journey and insights
Ability to travel (40-50%)
Ability to lead and drive for results in cross-functional teams
Strong planning and prioritization skills
Strong and effective presentation skills; excellent communication skills – both written and verbal
Initiative and vision: develop strategy and deliver results
Drive and enthusiasm
Exceptional interpersonal skills and the ability to build and inspire support for initiatives
Ability to build and maintain relationships with third parties using good negotiation skills
Proven success working with or within patient advocacy organizations or other patient health-related, communicate-focused organizations providing services to targeted populations
Fully competent in MS Office (Word, Excel, PowerPoint) and iPad technology
Veeva /SaleForce.com Database experience preferred

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match*
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off) OR 20 days (about 3 weeks) of PTO
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

#LI-SG1

#LI-remote

Required profile