Business Process Consultant

About Innovative Healthcare Informatics

IHI is a Healthcare Consulting organization dedicated to helping our customers achieve the results that make their organizations successful. Our employees enjoy a work culture that promotes Integrity, Transparency, Innovation, Compassion, Service and Excellence.

IHI is looking for a Business Process Consultant to join our team. The BPA will facilitate and manage projects by serving as the liaison for users and developers. This role is responsible for communicating goals and evaluating results as requested.

The ideal candidate has a curious mind and enjoys taking a challenging problem, breaking it down into sections, reviewing the information and asking the right questions. This person must have exceptional people skills as well as creative solutions.

Employees can also take advantage of a remote, work from home, working environment that promotes work-life balance and productivity.

Qualifications

• Being effective in this role requires a natural ability to build strong trusting partnerships across the organization and drive progress.
• This requires a highly resourceful individual who thrives in a fast-moving, complex environment requiring strong emotional intelligence and self-motivation.
• Ability to influence & energize a diverse set of stakeholders towards a common goal.
• Agile-minded, proactive, and committed to driving results.
• Good sense of self and strong personal presence.
• Skilled in devising effective solutions to problems creatively.
• Excellent organizational, written, and verbal communication skills.
• Excellent analytical skills, strong interpersonal skills and extremely resourceful.
• Detail oriented, able to multitask and meet tight deadlines.
• Self-motivated, able to work on a team and independently.
• Quick learner, curious with high sense of urgency.
• Proficient in Business Process Mapping software such as Visio, Lucid Chart.
• Strong computer skills including Microsoft Office suite.
• Willingness to work hard and lead.

Responsibilities: 

• Develop and communicate detailed specifications for implementation while maintaining customer expectations.
• Produce reports, timelines, and graphics to communicate expectations and progress to management, customers, investors and other relevant parties.
• Discuss areas of focus with executives to improve the business.
• Conduct analyses to assess current processes.
• Gather and process performance data.
• Design strategies to improve workflow strategies.
• Present strategies to executives and adjust based on all feedback.
• Oversee the implementation of updated processes.
• Train employees on new processes.
• Adjust new business processes when necessary.
• Remain up to date with best business practices and technological developments.
• Research, test and analyze the nature, effect and results of system difficulties. 
• Collaborate and work closely with colleagues to understand technical needs. Understand how any disruptions will potentially change a project and affect the business. Communicate with team leads to ensure client satisfaction, and provide recommendations as needed.

• Interpersonal: The BPC is expected to work with a variety of people, including company executives, department heads, and employees. Strong interpersonal skills help them form professional relationships, ensure employees are comfortable during interviews and enhance job satisfaction for the customer.
• Research: The BPC is expected to have advanced research skills that will allow them to analyze business processes efficiently. These skills will be used to collect relevant data, organize it appropriately and make informed suggestions.
• Analysis: The BPC will need proficient analysis skills to collect and review performance data. This will help them to understand current business operations to determine the best way to improve them.
• Communication: The Consultant will be expected to use their verbal communication skills to lead presentations, discuss company-wide goals and interview employees. Their expected written communication skills allow them to conduct research, analyze key performance indicators and prepare reports on their findings.
• Computer literacy: The BPC is expected to possess the necessary computer skills to help them conduct research and prepare reports and presentations. They are often required to use hardware and software effectively, improving their productivity.
• Problem solving: In the event that a company executive approaches our Consultant with an issue,such as low employee satisfaction required Problem-solving skills would allow them to assess the issue, conduct research, and prepare solutions that resolve it.
• Time Management: The BPC is expected to follow strict deadlines to implement changes and reach shared business goals. Their time management skills will help them to prioritize their tasks appropriately, ensuring they meet these deadlines.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field
• Four years + business process experience   
• Excellent communication and customer service skills
• Leadership skills with the ability to lead, facilitate, motivate and organize

• Organizational Change Management experience
• Lean Six Sigma certified
• Business Process Certification
• Prosci Change Management Certification
• Five to seven years relevant experience.
• Master's degree in Information Technology, Business, or relevant field
• PMP Certification