Offer summary

Qualifications:

Strong communication skills, both verbal and written., Experience with contact centers is preferred., Proficiency in Microsoft Excel, Word, and Outlook., Ability to make quick, accurate decisions and support customer satisfaction..

Key responsibilities:

Make outbound calls and texts to schedule appointments.

Review reports to prioritize patient outreach efforts.

Support incoming calls during busy periods.

Assist in maintaining accurate patient scheduling and communication.

Job description

Job Type

Full-time

Description

Eye Health America is a growing, multi-specialty Ophthalmology practice. Our focus is on excellence in patient care and creating an exceptional customer/patient experience. We are always seeking great people who aren’t just searching for a job but looking to make a difference.

We are seeking an energetic and reliable professional to join our team. The successful candidate will be responsible for making outbound calls, also known as cold calls, to fill the Doctor schedules. They may also support in answering incoming customer calls during busy call volumes. We are interested in hiring individuals with a commitment to customer satisfaction and the ability to make quick and accurate decisions.

Job Responsibilities:

Make outbound calls and texts to schedule appointments.
Review reports to prioritize which patients need contacted to fill schedules.
Must have excellent verbal and written communication skills
Must be able to read, understand and edit excel spreadsheets

Benefits:

As a team member at Eye Health America, you'll enjoy:

Medical, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, etc.
Matching 401(k)
Wellness Program
Paid Vacation & Holidays
Training/Advancement opportunities

Requirements