VP/D Technology - Operational Change Management

OneMain Financial (OMF) is seeking a dynamic VP/D of Operational Change Management to lead our change management and stakeholder readiness efforts across a rapidly evolving operational landscape. This role will be instrumental in aligning people, processes, and platforms to ensure successful adoption of key technology initiatives that support our long-term growth and digital transformation.

Reporting directly to Head of Technology Operations and Engineering, the ideal candidate will bring a strong track record of understanding, organizing and executing change efforts in large, diverse and distributed organizations, a deep understanding of change management frameworks, and a passion for enabling teams to navigate complexity with confidence. You will partner closely with senior leaders across technology, operations, and business units to develop integrated change strategies, foster cross-functional alignment, and build organizational resilience—ensuring that every initiative launches successfully and delivers value quickly.

RESPONSIBILITIES:

• Operational Change Leadership: Develop and execute comprehensive operational change management plans aligned with the company's strategic initiatives and technology roadmap.
• Communication & Stakeholder Engagement: Develop comprehensive plans to communicate the change associated with major initiatives and partner closely with leaders in technology and operations to engage stakeholders and execute detailed readiness programs.  Develop and deliver compelling presentations, internal communications, and readiness activities that resonate with diverse audiences, fostering transparency and buy-in at all levels.
• Integrating Operational Change Readiness with Technology Roadmaps: Partner closely with technology and business leaders to integrate change management considerations into technology roadmaps and project plans. Ensure that change initiatives are effectively sequenced and aligned with technical delivery timelines to optimize adoption and minimize disruption.
• Cross-Organizational Collaboration: Cultivate strong relationships and collaborate effectively across business units, technology teams, and support functions to ensure seamless alignment and execution of change initiatives. Facilitate workshops and discussions to build consensus and shared understanding.
• Impact Assessment & Planning: Conduct thorough change impact assessments to identify potential risks and resistance. Develop proactive mitigation strategies and comprehensive change management plans encompassing communication, training, stakeholder management, and reinforcement activities.
• Measurement & Reporting: Define and track key performance indicators (KPIs) to measure the effectiveness of change initiatives. Provide regular reports and insights to senior leadership, highlighting progress, challenges, and opportunities for improvement.
• Capacity Building: In collaboration with Technology Portfolio Operations, develop and implement programs to enhance organizational change agility and build internal change management capabilities across the organization.
• Financial Stewardship: Manage budgets and resources effectively to ensure the successful and cost-efficient delivery of change management initiatives.

QUALIFICATIONS: 

• Bachelor's degree in a relevant field (e.g., Business Administration, Organizational Development, Technology Management). Master's degree preferred.
• 10 + years of progressive leadership experience in organizational change management, preferably within the financial services industry.
• Deep understanding of technology implementation and its impact on organizational processes and people.
• Proven mastery of executive communication, with exceptional presentation, written, and verbal communication skills.
• Demonstrated success in developing and executing change management strategies for complex, large-scale initiatives.
• Strong experience in roadmap execution and integrating change management principles into project and program management lifecycles.
• Exceptional cross-organization collaboration and stakeholder management skills, with a proven ability to influence and build consensus across diverse groups.
• Experience in developing and tracking key performance indicators (KPIs) to measure the effectiveness of change initiatives.
• Strong leadership and team management skills (if applicable).
• Proficiency in change management methodologies and tools (e.g., ADKAR, Kotter's 8-Step Process, Prosci).
• Relevant certifications (e.g., CCMP, PMP) are a plus.
• Excellent problem-solving and analytical skills.

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.