Customer Insights Analyst – Consumer – Brisbane And Adelaide
At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
About the role
- Collect, analyse and interpret customer data to uncover meaningful insights that inspire improvements in customer experience and satisfaction.
- Translate customer data, Net Promoter Score, Voice of Customer, etc. and identify root causes of challenges, working closely with teams to co-create solutions and nurture process enhancements.
- Create and maintain dashboards and reports that visualise customer experience performance, present key insights to the broader team in an engaging and clear way.
- Monitor feedback channels and industry trends to recommend thoughtful strategies that deepen customer loyalty and elevate service delivery.
- Champion cross-functional collaboration and facilitate inclusive workshops that cultivate a customer-centred culture, ensuring data integrity for confident, informed decision-making.
About you
- Experienced in exporting, analysing and translating customer data within complex, matrixed environment, using strong analytical and critical thinking skills to uncover actionable insights.
- Strong communicator, able to translate complex data into dashboards and reports using standard reporting tools, with a high attention to detail to ensure accuracy and quickly identify and correct inconsistencies.
- Adept at navigating complexity and ambiguity, collaborating closely with cross-functional teams and stakeholders to co-create pragmatic solutions that enhance customer experience and satisfaction.
- Strong planning and prioritisation abilities, effectively organising tasks and competing resources to meet stakeholder expectations while maintaining clear, impactful communication.
- Self-motivated and collaborative, building trusted relationships with stakeholders through effective communication and partnership to influence outcomes and deliver meaningful business solutions
Benefits and perks
- Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
- Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
- Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
- Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
- For more details about our benefits, visit the Allianz Careers site.
About our culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We’re committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
