Offer summary

Qualifications:

Bachelor's Degree in Information Technology, Computer Science, or related field., At least 2 years of professional IT or customer service/technical support experience., Proficiency in M365 administration and troubleshooting., Knowledge of Exchange, SharePoint, MS Teams, Windows Server, and Azure concepts..

Key responsibilities:

Provide support to Microsoft customers, including SMBs, partners, and consumers.

Assist customers with onboarding, issue resolution, and guidance on M365 services.

Document and report issues, gaps, and opportunities to relevant leads.

Build and maintain relationships with customers and partners to facilitate effective support.

Job description

We are looking to hire Korean Bilinguals to join our clients' teams. You will act as software detectives, offering a dynamic service that skillfully uncovers and resolves issues spanning multiple facets of essential business systems. Sound like you? Apply today and join our client's team!

About SIEGEN SOLUTIONS:

Siegen Solutions specializes in partnering with multinational clients across diverse industries, catering to candidates proficient in English and another language such as Japanese, Korean, Thai, Chinese, Italian, French, Spanish, Portuguese, or German. Our expertise extends to three key domains: Corporate Function, Technology, and Business Process Outsourcing.

Responsibilities:

Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind.
Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
Report to QM Geo Leads, any management or technical opportunities
Build relationship to create, reinforce, motivate, and guide customers and partners
Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
Leverage collaboration support tools and processes to expedite resolution of customer issues

Requirements:

Bachelors Degree in Information Technology, Computer Science or other relevant fields
At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
With M365 administration/troubleshooting skills and experience
Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
Experience in or exposure to a client facing role
Communication skill should be at least B2 or higher
Amenable to a flexible work schedule, as the need arises
Must have Skills : Microsoft Exchange Unified Messaging
Good to Have Skills : Microsoft 365, Microsoft Windows Desktop Management

Certification Good to have: