Offer summary

Qualifications:

Experience in automotive restoration or related hobby., Prior sales experience, preferably in automotive or restoration products., Strong communication skills and ability to provide excellent customer service., Comfortable working with computers and learning new software systems..

Key responsibilities:

Advise customers via phone, email, and live chat on suitable products.

Provide instructions and information on product use and application.

Navigate and utilize company software to process orders and document interactions.

Deliver high-quality customer service following organizational policies.

Job description

Project Car & Restoration Advisors, Sales – Eastwood Automotive
Customers are eager to buy our products to restore their dream cars and sometimes need additional help knowing the steps to take and/or the products to buy while restoring their car.

Our Project Advisor team assists customers in having the resources and tools needed to do the job right.

Join a team/company where:

The core values create a team of people who: consider others first, own results, have a positive approach to problem solving, have a sense of urgency and continually self-improve
Customers like to buy products to repair/restore/revive their automobiles
People like cars – talking about them, working on them, are in the hobby
Training is provided to better understand our products and systems
You participate in a strong benefits package - medical, dental, vision, life and ad&d insurances, disability insurance, 100% vested matching 401k, paid time off, incentive plan, employee discount and other voluntary benefits

Great opportunity for those:

Tired of turning wrenches but, want to work where you get to talk cars
In the automotive restoration hobby who want to share their knowledge and continue to learn about it
With prior experience working in sales with a passion for cars and/or automotive restoration.

As a member of the Project Advisor team, you’ll:

Advise customers over phone, email and live chat on the best products to assist with their project or restoration.
Provide customers with the information and instructions on appropriate use and application of the variety of products Eastwood offers.
Work within and navigate our various software applications/computer systems to place orders and document conversations/actions taken.
Provide world-class customer service through following organizational policies & processes.

You'll be more successful if you:

Have automotive restoration experience.
Have prior sales experience.
Take ownership for your customers
Comfortable working with computers and learning new systems
Make a commitment to learn about our products
Have a positive & pro-active approach in problem solving
Have good communication skills
Have spent time shopping online
Have experience within a contact center, but not necessary

Your schedule will be:

There are a number of schedules available for different times of the day.

Work Location:

Onsite (Pottstown, PA) or remote
If remote, you will need to have access to the internet, computers will be provided, and a distraction free environment

Compensation:

Base pay
Monthly Incentive based on performance.
SPIF opportunities

The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes, during which you will have no interruptions or distractions, and simply follow the instructions.
Eastwood Automotive Company LLC dba The Eastwood Company (cultureindex.com)

The Eastwood Company, established in 1978, has been developing, marketing and offering supplies, tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.

Eastwood does pre-employment drug screening and background checks.

Eastwood participates in E-Verify.

EOE

The Eastwood Company participates in E-Verify.

Required profile