PH Member Technical Staff II

The Member Technical Services II role is a mid-level technical position responsible for supporting client environments with a focus on network infrastructure and firewall security. This individual will serve as a technical resource for day-to-day troubleshooting, configuration, and maintenance across a variety of IT systems. The ideal candidate will be self-motivated, client-focused, and capable of handling multiple assignments with varying degrees of complexity. 

Key Responsibilities: 

• Provide remote support for client networks, including configuration, monitoring, and troubleshooting of firewalls, switches, and other infrastructure components. 

• Perform firewall rule changes, VPN configuration, and network access control tasks. 

• Support Windows workstations and servers, including troubleshooting performance, connectivity, and software issues. 

• Experience with Fortinet and/or Sophos firewalls a plus. 

• Experience with Aruba and/or Cisco switching technologies a plus. 

• Assist with application troubleshooting and endpoint issues as needed. 

• Collaborate with internal team members and clients to identify, diagnose, and resolve IT problems efficiently. 

• Maintain clear and professional communication with clients to ensure a high level of service and satisfaction. 

• Document work completed in ticketing systems and maintain accurate records of client environments. 

Required Qualifications: 

• 2–4 years of experience in IT support or technical services. 

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing, etc.). 

• Hands-on experience with firewall administration and security policies. 

• Proficiency in Windows Server and Windows 10/11 operating systems. 

• Excellent problem-solving skills and attention to detail. 

• Strong interpersonal and communication skills with a client-service mindset. 

Preferred Qualifications (Nice to Have): 

• Familiarity with remote monitoring and management (RMM) tools and ticketing systems. 

• Relevant certifications (e.g., Network+, Security+, Fortinet NSE, Cisco CCNA, etc.) are a plus.