Client Happiness Support for an Online Reputation Management Company in the US (Home Based Full Time)

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Strong communication skills and customer service experience., Basic understanding of online reputation management and business listings., Proficiency in using CRM systems and spreadsheets., Ability to work independently and manage multiple tasks effectively..

Key responsibilities:

  • Assist clients with their online reputation and business listings.
  • Troubleshoot and report issues related to Google and other platforms.
  • Coordinate tasks and collaborate with team members to meet deadlines.
  • Conduct online research and organize data to support client needs.

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Virtual Coworker Scaleup https://virtualcoworker.com/
201 - 500 Employees
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Job description

 Adding users to the client's dashboard and keeping up with their CRM and spreadsheets.

 Optimize the clients' business listings on sites such as Google, Yelp, and Facebook.

 Will work directly with Google to troubleshoot business listing issues and help report erroneous online reviews.

 At times, will work closely with clients.

 Task Coordination:
- Prioritize and manage tasks to ensure deadlines are met.
- Collaborate with team members to track project progress and deliverables.
- Assist in project coordination, including document management and file organization.

 Research and Data Management:
- Conduct online research for relevant information, data, and market trends.
- Compile and organize data to support decision-making processes.
- Connect with clients about their Google listing or other verification tasks


Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Troubleshooting (Problem Solving)
  • Collaboration
  • Research

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