Offer summary

Qualifications:

Minimum 2 years of customer service or call center experience., Must obtain or have an OTL License within 45 days of hire., Strong communication and problem-solving skills., Ability to understand and adhere to federal and state regulations..

Key responsibilities:

Assist customers by providing information about products and services.

Respond to inquiries, complaints, and resolve issues related to member accounts.

Maintain knowledge of products, policies, and regulations.

Perform additional duties as assigned.

Job description

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

Job Summary:

Pethealth is seeking an Insurance Agent who will report to the Supervisor, Customer Service. The Insurance Agent is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues.

Job Location: Remote – Oakville, Ontario

Main Responsibilities: 

Responds to internal and external inquiries within stated service level agreements.

Manages incoming contacts regarding members questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.

Analyzes, researches, and resolves problems and discrepancies for member accounts.

Maintains product knowledge, and awareness of customer services policies, and/or store policies.

If applicable, maintains understanding of federal and state regulations to include compliance.

Performs other duties and responsibilities as assigned.

Qualifications: 

2 years customer service, call center, or relevant experience

Must have and maintain OTL License or must obtain within 45 days of hire

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All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following: