Offer summary

Qualifications:

Previous experience in customer support roles., Excellent communication and listening skills., Organized, attentive, and motivated individual., Ability to handle pressure and solve problems effectively..

Key responsibilities:

Providing front-line support to customers via multiple channels.

Escalating technical issues to appropriate teams for resolution.

Sharing inspiring customer stories with the wider business.

Handling sensitive customer queries with confidence.

Job description

About the role
We’re looking for a Customer Support Executive to join our remote-first UK team.

We work with an amazing community of fundraisers, charities and businesses, so we’re looking for someone who’s keen to become an expert in giving and making sure our community and the charities we work with are provided with an outstanding level of support and that their feedback is valued and acted upon.You will be the voice of JustGiving, helping those who need it, when they need it; ensuring our customers are happy and successful in supporting the causes they care about. You’re a natural problem solver who is calm in the face of pressure, and you take real pride in representing what we do.

What you'll be doing

Providing front-line support for JustGiving charities, companies, fundraisers, crowdfunders and donors
Working across all our channels (i.e. email, chat and - if the occasion arises, over the phone and in person too)
Escalating bugs and fixes through the appropriate channels to ensure that customer issues are resolved as quickly as possible
Listening out for inspiring customer stories and circulating them to the wider business - this helps everyone stay focussed on the voice of the customer
Handling difficult customer queries sensitively and confidently

What you’ll bring

Previous experience within Customer Support role
You will be extremely attentive, organised, caring and motivated
Great listener and confident communicator
Problem solver who is keen to get to the heart of the issue
You are able to thrive under pressure
PASSION FOR DOING GOOD! We're proud of what we do, you should be too

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Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

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