Offer summary

Qualifications:

Minimum 1-2 years of experience in customer relations or collections., Proficiency in Microsoft Office Suite and QuickBooks., Strong communication skills, both verbal and written., Knowledge of credit and collection procedures, with an accounting background preferred..

Key responsibilities:

Manage accounts receivable activities, including collections and invoice inquiries.

Monitor overdue accounts, generate reports, and follow collection procedures.

Handle special cases such as adjustments, write-offs, and payment disputes.

Collaborate with Finance leadership to develop collection strategies.

Job description

Position Title: Accounts Receivable Specialist

Work Set Up: Work From Home

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

Responsible for executing accounts receivable duties within an assigned group of Sales Partners, including the collection of past due invoices and addressing challenges hindering payment from customers.

What Youll Do:

Provide customer and sales partner support, resolving payment collection issues
Respond to inquiries and manage unpaid accounts, maintaining detailed A/R records
Monitor past-due invoices, generate reports, and follow collection procedures
Handle special exception cases outside standard collection processes
Prepare statements, collection letters, and special correspondence
Process adjustments, write-offs, credit memos, and rebills as authorized
Accept and process credit card payments, issue receipts, and research payment disputes
Verify tax-exempt information and issue revised invoices or credit notes
Investigate unidentified payments, overpayments, and process refunds
Develop action plans for collections and collaborate with Finance leadership
Adjust sales partner commissions based on order value changes
Perform additional finance-related tasks as assigned

What Were Looking For:

In-depth knowledge of credit and collection procedures
1-2 years of experience in customer relations and/or collections, preferably with an accounting background
Proficiency in the Microsoft Office Suite
Proficiency in QuickBooks
Strong verbal and written communication skills
Advanced mathematical and analytical abilities
Excellent customer service and relationship management skills

Why Youll Love Joining the CO Fam!

At Clark Outsourcing, were redefining what it means to work in a BPO. This isnt your regular office setup - its where careers flourish, friendships grow, and fun is always part of the deal. Our culture is unmatched (seriously, our team swears by it), and we promise youll have to experience it yourself to believe it.

Heres whats in store for you:

Health and Welfare Benefits: HMO with prescription coverage, SSS, PhilHealth, Pag-IBIG, 13th-month pay, retirement benefits, and more.

Beyond Work: Enjoy our in-office swimming pool (lowkey flex!), CO Club gaming lounge, CSR involvement through CO Stars, scholarship programs, and access to CO Academy for growth.

Travel Opportunities: We send at least 20 staff per year to visit our clients in the US, UK, and Australia, giving you international exposure and experience.

Leave Benefits: Paid holidays, Earned PTO on your first month, Wellness leave (no questions asked), plus special leaves like bereavement, parental leave, and Magna Carta leave.

Extra Perks: Salary loans up to PHP 1M (via BPI), CO Swag Bag, birthday and anniversary tokens, and our COol & flexible workplace.

Growth and Recognition: Yearly performance appraisals, career advancement programs, CO League events, and guidance from our amazing Coaches!

At CO, its not just about work - it's about loving where you work. Ready to experience the best workplace ever? We cant wait to welcome you to the team!

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