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Customer Service Support

extra holidays - extra parental leave
Work set-up: 
Hybrid
Work from: 
Wilmington (US)

Cynet Systems logo
Cynet Systems Large https://www.cynetsystems.com
1001 - 5000 Employees
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Job description

Job Description:
  • Responsible for interfacing with customers, logistics, manufacturing and/or sales or service representatives to handle a variety of pre-sales or post-sales service functions.
  • Responds to and /or assists Client trade customers and internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
  • May be responsible for booking orders, upselling or cross-selling products and/or processing quotes.
  • In a factory environment, order fulfillment activities may include monitoring inventories and coordination of delivery of factory products.
  • Resolves problems by applying established policies, procedures and tactics.
  • May require the ability to read/write in one + languages.
  • Acquiring knowledge of company policies, practices, and procedures.
  • Learning technical requirements in the area of responsibility.
  • Routine tactical or administrative assignments with clearly defined objectives and limited discretion permitted.
  • Scope of responsibility and duties increasing over time with proficiency.
  • Tasks and processes are prescribed and monitored by the supervisor.
  • Communicates about routine matters within the team requiring little or no discussion.
Minimum Education/Experience:
  • May require some higher education or specialized training/certification, or equivalent combination of education and experience.
  • No prior experience required.

Required profile

Experience

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