Job description

Job Description:

Responsibilities:

Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
Edit special reports or any other deliverables and documents.
Write and edit end-user and internal-user knowledge-based content describing vendors services and troubleshooting processes.
Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality.
Work directly with managers to produce high-quality knowledge-based articles.
Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendors product.
Manage all aspects of the documentation processfrom planning to content maintenance.
Peer review knowledge-based technical, and program documents for grammar, content, and style of writing.
Demonstrate the ability to document business processes.
This position reports to the PMO and QA Administrator.

Knowledge, Skills And Abilities / Competencies: Candidate Must Have:

4-6 years of full-time technical writing in a software development environment.
Excellent verbal and written communication skills.
Excellent organizational, decision-making, and time-management skills.
Ability to prioritize and manage multiple issues and projects.
Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software.
Proven success designing, writing, and editing technical documentation for a software development community.
Ability to adapt and prioritize work independently in a dynamic environment.
Have strong written and content creation skills.
Be able to self-direct, multi-task, and prioritize assignments.
Be highly organized with acute attention to detail in a deadline-driven environment.
Ability to work with minimal assistance with a can-do attitude.