Headquartered in Washington DC Metro Area, Cynet Systems is a top talent supplier for companies across North America. In 2017, Cynet Systems was recognized as one of the fastest growing companies in Virginia. It features as one among Virginia Chambers' -Fantastic 50- for the highest overall growth. Additionally we have been recognized as USPAACC Fast 100, Future 50 from Smart CEO, Featured in the Washington Business Journals Book of Lists and Smart CEO's Best Run company and awarded the Top North America Supplier- GOLD Star Partner for the last four years by one of the top 5 IT Services Company in the world. Our specialties in staffing and recruiting include the following: Infrastructure Consulting, Engineering Consulting, IT Consulting, Health care & Life Sciences Consulting, Government Consulting and Corporate Recruitment With a specialized recruiting army, we have developed a network of professionals who are poised to serve your need. Whatever the need, our specialists deliver! Check out our open jobs at our career section. Find something you're interested in? Talk to one of our recruiters. Send your resume to jobs@cynetsystems.com

Job description

Job Description:

Respond to Tier 1 support requests.
Provides exceptional customer service.
Communicates effectively with teammates and customers of varying levels of technical expertise.
Responds to all break/fix requests associated with end-user resources.
Configures and deploys new/replacement desktop/laptop computer equipment and peripherals.
Maintains up-to-date project and architecture documentation.
Maintains up-to-date inventory and maintenance records.
Monitors system resources for server/service anomalies.
Resolves connection issues between users and resources.
Maintains a detailed change history of changes.
Supports team efforts to improve cybersecurity controls and defenses.
Supports team efforts for threat hunting and mitigation.
Manages time and resource constraints.
Task Automation.
Help Desk Support Required: 1-2 years.
Customer Service Required: 3-5 years.
Patch Management Required 1-2 years.
Desktop/Laptop/Server Hardware Required: 3-5 years.
Desktop/Server Applications Required: 3-5 years.
General Network Required: 3-5 years.
Hands-On w/Network Equip Required: 2-3 years.
Virtualization Required: 3-5 years.
Backup and Recovery Required: 3-5 years.
Cybersecurity Strongly Desired: 2-3 years.
General Database Nice to Have: 3-5 years.
Programming Knowledge SQL/PHP/Bash/PowerShellNice to Have 1-2 years.
SQL Knowledge 1-2 years.