Credentialed Health Care Professional

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better  tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide   services to enhance the entire drug development process and commercialization lifecycle - From clinical   trial support to real-world evidence generation.  

Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact  on the world around you. UBC fosters a culture built on our Core Values being: Collaborative,   Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that  fosters creativity. 

If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! 

Credentialed Health Care Professional

Brief Description:   

Provides telephonic patient/caregiver support services in support of client funded contracts. This includes providing non-medical telephonic patient support, serve as a patient/caregiver educator, and  resource to patients, caregivers, consumers, and healthcare professionals. 
 

Specific job duties:

• Adheres to principles as stipulated by program specific contractual agreements and company practices which may include: 
  1. Patient Support: Make outbound phone calls to patients who have opted into a patient program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, caregivers, healthcare professionals and consumers and provide a professional resource for inquiries. 
  2. Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients. 
  3. Referral Source: Make appropriate non-medical referrals for additional training, support groups, program materials, or literature. Respond to patient and clinic inquiries about patient program and other related support program. Refer patients to prescribing physician for any related medical care and recommendations. 
  4. Collect Data: Assemble accurate, timely, clear data and complete summary of follow up phone calls, patient inquiries, and outcomes 
  5. Educator: Complete patient level education in relation to the use of products
     • Provides detailed training about appropriate client’s product therapy – efficacy, safety, dosing, administration, storage, etc
     • Utilizes client PRB-Approved materials to address patient questions about the role of the product in treating the clinical disease state for which the product is FDA approved
     • Evaluates patient comprehension of key product and support program information and refers patient back to patient-specific plans as defined by the treating HCP
     • Enrolls referrals in program related patient education and informational programs as desired by the patient or caregiver
• Participates in program specific customer meetings and training sessions. 
• Participates in program specific orientation meetings and demonstrates clinical competency on digital/written tests. 
• Performs special projects and performs other duties as it pertains to specific contract performance 

Desired Skills and Qualifications:

• Education and prior work experience as an Allied Health Care Professional 
• Bachelor of Science or work experience equivalent

• Credentialed Allied Health Care Professional in good standing in the state in which you work and/or cross-licensed in other states

• Telephonic nursing roles must have (or be willing to obtain) a compact nursing license; additionally, the employee must be willing to obtain additional state licenses upon request.
• 2-5 years’ experience in professional role
• Relevant pharmaceutical or device manufacturer experience desirable
• Basic database and Microsoft Office navigation skills
• Previous Salesforce experience preferred
• Ability to maintain a high level of customer interaction/service skills while talking with patients via phone; ability to multitask in both PC/Phone related tasks and maintain adherence to approved scripted materials. Ability to interpret information shared by the patient to determine next steps as the individual case may warrant
• Professional and action oriented demeanor
• Demonstrated organizational skills are required
• Demonstrated problem solving skills are required
• Direct patient care experience and comfort with peer-to-peer clinical discussions 
• Demonstrated ability as strong team player who can interact with cross-functional teams
• Demonstrated adaptability in ambiguous situations
• Demonstrated compassion and empathy to patients
• Demonstrated self-starter with excellent written and verbal communication and follow-up skills
• Familiarity with different types of patient adherence tools and approaches

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.