Offer summary

Qualifications:

Proficiency in PC-based business systems such as SAP and CRM., Experience with Office software tools., Japanese and English communication skills, TOEIC 600 or above., Background in science or experience in pharmaceutical companies is a plus..

Key responsibilities:

Serve as the first contact for enterprise service clients, handling daily operations.

Respond to service requests and inquiries related to chemical analysis equipment.

Coordinate engineer visits and related activities with clients and vendors.

Maintain accurate and prompt communication with clients and internal teams.

Job description

Job Description

・エンタープライズサービスをご契約いただいたお客様（主に製薬会社様）のコンシェルジュ的な役割として、日々のオペレーションの第一コンタクト先としてお客様との契約内容を速やかにかつ誠実な対応で実行します。

具体的には、お客様の使用している化学分析機器（アジレント社製または他の会社の機器）の点検・修理サービス等の要請や問い合わせに対応し、お客様・アジレントおよびベンダー様とのエンジニア訪問の日程調整および関連業務を実施いただきます。

参考　エンタープライズサービスはこちら：

https://www.agilent.com/Library/brochures/low_5991-2740JAJP.pdf

Qualifications

・PCによる業務系システム操作（SAP/CRM）

・Office系ソフト操作

・コミュニケーション(日本語・英語)　TOEIC600点相当以上

・理系の学部出身もしくは製薬会社での経験があれば尚可

・GxPの規則およびガイドラインの基礎知識があれば尚可

・見積取得、注文書発行および請求処理に関わる理解と経験があれば尚可

求められるヒューマンスキル

・チームワーク

・正確性

・迅速性

・臨機応変さ

・積極性・自発性

Additional Details

This job has a full time weekly schedule. It includes the option to work remotely.

Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.