Job description

At CompucomStaffing, you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Bothell, WA. This is a Contract that is slated to go until 12/31/25 and will renew annually.

Duties and Responsibilities:

Responsible for shipping, receiving, and inventory control
Image systems with instruction
Perform hardware repairs on laptops
Provide first / second level contact and problem resolution
Image / reimage laptops
Provide phone support for software issues using remote control software
Provide extensive software support for client in-house developed software
Provide timely communication on issue status and resolution
Maintain ticket updates for all reported incidents
Install, upgrade, support, and troubleshoot Windows 7, Windows 10, Microsoft Office 2010, and other authorized desktop applications
Install, upgrade, support, and troubleshoot for printers / computer hardware
Perform general preventative maintenance tasks on computers, laptops, and printers
Perform remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment
Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware / software

Skills and Qualifications:

Bachelor's degree or equivalent in Computer Science or related field
Minimum 6+ months of IT experience
CompTIA A+ is highly desired
Experience with Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, helpdesk ticketing systems
Broad experience of IT with basic understanding of networks and servers
Must have proven analytical, troubleshooting, and problem-solving skills
Must have proven ability to multi-task, effectively determine priorities, and meet SLAs.
Must be adaptable and flexible in a fast-changing industry and work environment
Excellent communication, relationship-building, and internal customer service skills
This position requires the ability to work in a project-based environment requiring flexibility and teamwork

Wage Range:
The hourly rate for this position is between $29.70 - $35.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing TM, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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