What you’ll do:
Primary Function:
Deliver Microsoft 365 services and application support for Eaton, ensuring alignment with Eaton Corporation IT Security policies and standards. Work together within and between teams to improve service delivery and user experience.
Function of the Role:
• Analyze, diagnose, and fix Microsoft 365 applications and administration issues.
• Work on tickets and meet service level agreements for resolving incidents, requests, and tasks assigned as part of ticket types.
• Ensure adherence to defined policies and procedures related to end-user client security and infrastructure.
Job Responsibilities:
• Support and maintain Microsoft 365 SaaS applications like Outlook, OneDrive, Copilot, Teams, including user licensing and authorization.
• Provide user support for Microsoft 365 queries, ensuring customer service and compliance standards.
• Follow IT Service Management processes, including incident, request, and asset management to meet SLA targets.
• Enhance and configure Microsoft 365 cloud services, including Exchange Hybrid and Entra ID.
• Fulfill incidents and requests while ensuring SLA compliance and timely resolution.
• Document processes and troubleshooting for internal knowledge sharing.
Qualifications:
• Bachelor’s Degree
• 0 to 2 years IT experience
Skills:
• Basic understanding of Microsoft 365, Azure, and Active Directory.
• Familiarity with authentication protocols like SSO and MFA.
• Strong problem-solving and communication skills.
• Willingness to learn and adapt in a dynamic environment.
• ITIL foundations certification (Preferred)
