Offer summary

Qualifications:

Experience with social media platforms and customer service., Proficiency in Microsoft Office applications like Outlook, Excel, and PowerPoint., Strong communication skills and ability to handle customer inquiries., Flexibility to work hours between 9:00am and 8:00pm, including weekends and holidays..

Key responsibilities:

Manage customer service inquiries on social media channels.

Resolve concerns related to social media, online reviews, and order issues.

Process replacement orders and shipments accurately and timely.

Support in delivering engaging consumer experiences and satisfaction.

Job description

Please Note: If you are a current Spin Master employee with access to Workday, apply to this job via the Workday application.

Are you a kid at heart looking to build a career with a leading global children's toy, entertainment and digital gaming company?

At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader. How do we stay ahead of the pack? By hiring the best and brightest minds—and that’s why we want you!

Job Description

What will you work on?

Working alongside a dynamic team of Consumer Care Specialists, this role will assist with delivering engaging consumer experiences and satisfaction through numerous capacities.

How will you create impact?

Act as an elevated level of support to resolve all concerns on social media/online reviews, replacement shipment orders/quality assurance samples, and case escalations, while ensuring all case handling procedures are followed correctly.
Manage all customer service inquiries on social media (including Facebook, Twitter, YouTube, Instagram, Helpshift)
Process replacement orders, quality assurance pickups, and mail out shipments (physically and remotely) via Canada Post and UPS in a timely and accurate manner while providing tracking updates, inventory statuses, and other order-related requests
This role will report directly into Sr. Manager, Global Consumer Care

What are your skills and experience?

Social media experience (professionally or personally)
Experience working with customer or client facing initiatives, tasks or projects
Experience with Microsoft Applications, including Outlook, Excel and PowerPoint
Experience with social listening and monitoring tools is a definite asset
Experience with a customer relationship management (CRM) or order management systems is a definite asset
Flexibility on hours between 9:00am to 8:00pm, including weekdays and weekends, and during statuary holidays throughout the year

What You Can Expect From Us

Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.

Growth and Career Opportunities
Flexible Work Hours
Innovation, Collaboration and Fun
Comprehensive Benefits
Other fun Perks!

What’s it like to work here?

Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.

Everyone is welcome in our sandbox and we are committed to an accessible and inclusive hiring process that provides reasonable accommodation to all applicants.

Spin Master strives to create an accessible and inclusive application and selection process and is committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at TAinquiries@spinmaster.com or by phone at 416 364-6002 and we will work with you to meet your accessibility needs.

Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.

We do appreciate all interest; however only those selected for interview will be contacted.

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