Offer summary

Qualifications:

Experience in administrative or operational roles within service delivery environments., Proficiency in using Google Sheets and Microsoft Excel for data management., Highly organized with the ability to handle multiple tasks and deadlines independently., Strong communication skills for effective coordination and issue resolution..

Key responsibilities:

Liaise with schools to gather session details and maintain accurate records.

Investigate and resolve session-related issues and customer complaints.

Send timely communications to schools regarding session logistics and updates.

Support operational processes to ensure smooth program delivery.

Job description

Key Responsibilities

Information Collection & Preparation

Liaise with schools to gather and confirm session details (e.g., dates, times, student lists, room access).
Maintain accurate records and update internal systems to reflect confirmed arrangements.

Operational Support & Issue Investigation

Investigate and help resolve session-related issues or complaints, working with schools and internal teams as needed.
Assist with basic troubleshooting during live after-school sessions—this may include resolving low-level technical issues.
Support the triage and follow-up of session feedback and contribute to preventative improvements where possible.

Communications & Coordination

Send clear, timely communications to schools regarding session logistics, changes, or follow-ups.
Coordinate with internal teams to ensure data is shared and updates are actioned appropriately.

General Administration

Keep internal records and tools up to date (e.g., spreadsheets, CRM, internal dashboards).
Contribute to broader operational processes that help ensure smooth program delivery.

Requirements

Previous exposure to administrative or operational roles in service delivery environments.
Experience working with Google Sheets and/or Microsoft Excel for data entry, tracking, or reporting.
Highly organized – able to manage competing tasks and deadlines with minimal oversight.
Strong communicator – communicates clearly and confidently with local team members and can explain issues or ask questions effectively.
Customer-oriented – focuses on resolving issues quickly and accurately to support a high-quality customer experience.
Attention to detail – accuracy in planning, record-keeping, and communication is key.
Self-managing – takes ownership of tasks, prioritizes effectively, and works reliably without close supervision.