VP, Operations, Malaysia

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support and innovation solutions and the leading third-party support provider for Oracle, SAP and VMware software. The Company offers a comprehensive portfolio of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider, achieving better operational outcomes and realizing billions of US dollars in savings used to fund AI and other innovation investments.

To learn more, please visit www.riministreet.com, and connect with Rimini Street on X, Facebook, Instagram, and LinkedIn.

We are actively seeking a VP, Operations, Malaysia.  The role will report directly to the GVP, Operations (GCC, India). Qualified candidates can work remotely, preferred location is near Kuala Lumpur (KL), other locations in Malaysia may be considered.

Position Summary

The Vice President of Operations will lead our service delivery operations in the region, deliver exceptional service to our clients and extend our leadership position in the application management and software support market. He/she will be responsible for all aspects of Rimini Street’s operations in the region, maintaining a line-of-sight across all activities that contribute to business success and client satisfaction and retention. The job holder will need to operate in a matrix environment with a mix of direct and dotted line reports with ultimate accountability for the operations and performance of the region. Success in this role will be based on delivering client retention, client satisfaction, costs and profitability.

Essential Duties & Responsibilities

• Oversee all Rimini Street activities and operations in the region, leading a world-class team across Service Delivery
• Drive coordination across all functions within the region, both those that directly report and functions that report to Global functional leaders
• Develop and execute a plan to meet quarterly and annual goals for client retention, client satisfaction, costs and profit
• Maintain high levels of client satisfaction by organizing and coordinating all in-region resources spanning multiple client-facing functions
• Work closely with Legal and Finance to ensure client contracts provide a great customer experience, proactive protections for the company and meet revenue/profitability goals
• Recruit, retain and grow top performing teams in service delivery, collaborate with peer group of Regional GCC leaders on common issues, best practices and shared activities and programs
• Represent and evangelize Rimini Street as a compelling spokesperson, telling the Rimini Street story to clients, investors and partners to promote the company and build the brand.
• Develop, protect, reinforce and extend the unique and strong Rimini Street culture across the entire Malaysia Rimini Street team

Education

• Bachelor's degree in a relevant field such as Information Technology, Business Administration, or equivalent experience

Location

• Remote - Kuala Lumpur, Malaysia

Languages

• Fluent English

Experience

• 10-15 years’ experience in Delivery, Operations role with at least five years in a complex leadership and management role. Global management experience through multi-national business strongly required
• Demonstrated experience in scaling up GCC operations is desired   
• Experience in overseeing organizational service delivery operations, with an understanding of how to identify risks, effectively manage engineering professionals, and ensure high standards of service delivery and compliance across the organization
• Understanding of global business and development trends, with an ability to anticipate future consequences of those trends and build them into long-term planning
• Experience overseeing diverse compliance requirements, including government, and contracts 
• Experience with risk management and a track recording of successfully managing risk across a complex operating environment (specific experience doing this in a global setting preferred)

Qualifications & Skills  

• Think strategically, execute tactically, and collaborate across many teams, levels, and situations
• The ability to lead, develop, and inspire a team of professionals in a high growth, rapidly changing environment
• The ability to understand business goals as well as design and implement new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of people within the company
• A strong solution focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions
• A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement
• Strong communication skills, experience working with remote or highly dispersed teams, and a spirit of teamwork are essential to thrive within this structure.
• Ability to establish cultural competency in partnering with racially, culturally, and linguistically diverse groups
• Familiarity with Business Intelligence tools and a track record of successful use or incorporation of such tools in daily decision-making
• Ability to foster a creative, professional, and open management culture that empowers employees to fulfill their potential and encourages innovative thinking. Excellent capacity building, team building/management, and coordination skills and a comfort in a matrixed and global environment. An ability to delegate responsibilities effectively and coach and mentor directs and key talent
• Ability and willingness to work in challenging and dynamic environments, and to see through challenges by being on the solutions side

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,800 signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.