Offer summary

Qualifications:

Proficient computer skills with Microsoft Office (Outlook, Excel, Word)., Strong communication, listening, and organizational skills., Ability to handle customer inquiries and guide resolutions calmly., Experience in customer service or insurance is a plus..

Key responsibilities:

Assist customers and agents over the phone with payments and billing questions.

Perform clerical duties including data entry and communication.

Identify opportunities to improve customer service processes.

Manage multiple tasks in a fast-paced environment.

Job description

A company built to serve you. It's your career, Shelter it!

Customer Service Representative – Haulers

$16.66/ hour

Job Level: Individual Contributor

Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position.

What You Will Be Doing:

This position will be assisting customers and agents over the phone with payments, billing questions and changes made to personal auto policies. It performs various clerical duties to include data entry and identifies opportunities to improve the customer service experience, processes and communication.

What We're Looking For:

Proficient computer skills, including knowledge of Microsoft Office: Outlook, Excel, and Word.
Ability to take the lead and guide customers/agents to a resolution in a calm and assuring manner.
Exhibits great problem-solving skills and the ability to multi task in a fast-paced environment.
Excellent listening, communication and organizational skills as well as strong computer skills.
Insurance and customer service experience is a plus.
Ability to perform the essential functions of the position, with or without a reasonable accommodation.

Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: