Customer Service Representative (Medical) at Fair Trade Outsourcing

Job Purpose

Customer Service Representatives are responsible for managing various customer issues based on client assignments and transactions. The key tasks include telephone interactions, documentation, and the ability to work well with customers. Customer Service Representatives (CSRs) deliver one-on-one customer service support to customers all over the United States.

Specific Duties and Responsibilities

The following are the specific duties and responsibilities of the Customer Service Representative

• Back-order Inquiries
• Billing Questions and Issue
• Cancellation of orders
• Referring to the manufacturer
• Following up on orders or concerns
• Product Inquiries
• Return and exchange questions and processes
• Return requests for faulty products or size issues
• Refunds for items
• Correcting Shipping errors
• Offering Substitutes for items that are out of stock.
• Basic Tech Support for items
• Tracking inquiry
• Warranty request/claim
• Wholesale Inquiries
• Sales
• Payment processing

Requirements

• Minimum 1 yr Customer experience
• Prior knowledge of Retail Ops or similar order processing system a plus
• Ability to learn quickly
• Positive attitude
• Desire to help customers
• Strong written skills
• Quick learner who can pay attention to detail
• Ability to work well in a team
• Preferably with prior data entry or CSR experienced