Client Support Specialist

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

What You'll Do
Responsible for providing operational support to clients across the DN and DCI platforms. This includes help desk support, portal access management, client profile maintenance, and back-office settlement support. Supporting these relationships requires effective verbal and written communication and problem-solving skills. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

How You'll Do It

• Research customer inquiries and supports business partners by demonstrating effective communication and problem-solving skills. This includes situational analysis and troubleshooting of issues pertaining to DN and DCI.

• Responsible for managing team mailbox inquiries, production ticket assignment/resolution, portal access requests, entitlement reviews, settlement support processing and general research.

• Responsible for executing on desktop reference documents, standard operating procedures, risk controls, and mapping of processes. Recommend improvements, as needed.

• Support compliance and audit teams, as needed.

• Monitors performance and suggests improvements to existing business processes with respect to risk, operational excellence and customer experience.

• Reviews project plans and coordinates project activity.

• Generates standard or custom reports summarizing business, financial, or economic data for review by executives, managers, clients, and other stakeholders.

• Meets with management to discuss details of issues.

• Directs daily operations of a department. Analyzes workflows, establishes priorities, develops standards, and sets deadlines.

Qualifications You'll Need
Minimum Requirements

• Bachelor's Degree in Business Administration and Management, Engineering, or related field

• 2+ years of experience in Customer Service, Business, or related field

• In lieu of a degree, 6+ years Customer Service, Business or related\

Preferred Requirements

• 4+ years Customer Service, Business or related

• Payment services experience/knowledge

• Excellent written and verbal communication skills, including proven presentation skills

• Excellent relationship management/consultation skills

• Experience successfully managing multifaceted projects throughout the entire project life cycle

• Ability to analyze existing processes and identify ways to increase efficiency through automation and streamlining

• Must be able to achieve results working independently and in a team environment

• Demonstrated skills in leading a group of people towards meeting a common goal or completing a project

• Creative and energetic teammate who embraces change and has a desire to continually improve

• Ability to understand other teams’ needs; resourceful in finding solutions to business problems

• Ability to travel, as needed (on average, 2-3 times per year)

• Hands-on experience using Blueworks Live

Physical and Cognitive Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable a qualified individual with disabilities to perform the essential functions of the position as required by federal, state, and local laws:

• Primarily remain in a stationary position.

• No required movement about the work environment to complete the major responsibilities of the job.

• Primarily performed indoors in an office setting.

• Ability to operate office equipment such as but not limited to computer, telephone, printer, and calculator.

• Ability to communicate verbally.; Ability to communicate in written form.

• Travel up to 10% of the time.

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Discover will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States on a full-time basis.

Application Deadline:

Compensation:

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover, a division of Capital One, N.A., is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)

Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email HireAccommodation@discover.com. Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.

At Discover, we are committed to creating an inclusive and equitable workplace through our Fair Chance Hiring practices. Fair Chance Hiring means that we base our hiring decisions on an applicant’s qualifications rather than their criminal record. All our positions are subject to Section 19 of the Federal Deposit Insurance Act. Our applicants go through a background check, and we follow all applicable local laws, including the Los Angeles County Fair Chance Hiring Ordinance (LA County Fair Chance).

Positions marked as remote eligible are limited to remote locations within the country in which the position is based.

Applicants must be 18 or older at the time of hire.