Service Operation Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Robust local teams are vital for successful vacation rentals—so much so that local operations teams make up the majority of our workforce. Our operations teams help make vacation memories happen by ensuring a seamless stay for our guests.

What we’re looking for

Vacasa is looking for a competent, energetic, advanced communicator, and leader to join our team as a Service Operation Manager. This person is a hard-working individual who will embody our values while ensuring the successful operation of the housekeeping and maintenance teams. This person will manage a small to medium sized group of housekeepers and maintenance technicians while working closely with the local management team.

Compensation

• $50000 - $55000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• Car Allowance up to $150 monthly for eligible employees.
• More benefits and company perks information below.

What you’ll do

• Oversee operation service workflows in assigned market.
• Meet and maintain Vacasa standards and metrics such as NPS, standard unit appearance, and efficiency.
• Manage a budget for your department adhering to set annual costs, with the ability to perform a cost-benefit analysis.
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to all Vacasa policies and procedures.
• Support your team with escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
• Manage contractor relationships and ensure that outsourced work adheres to Vacasa standards
• Provide cross-coverage for your manager and Co-Manager(s) when necessary

Skills you’ll need

• Experience creating, mapping, and improving processes 
• Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
• Professional in all forms of communications such as email, phone calls, video calls and texts
• Ability to work well under pressure in an agile, fast-paced environment 
• Excellent time management skills with the ability to change activity frequently and cope with interruptions
• Highly responsive and reliable 
• Strong attention to detail
• Prior housekeeping experience a plus 
• Adhere to all company policies and procedures 

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offering

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check.