Customer Success Manager

Customer Success Manager

About the role:

Constellation1 is looking for a leader to manage and own the success of current and new customers. 

The Customer Success Manager’s role is to help drive a high level of customer satisfaction, product adoption and customer payment survival.  You will be responsible for onboarding new customers and assisting with any related tasks to new customer product adoption.  The role is a revenue role with monthly targets and provides variable compensation based off these monthly targets.  Customer Success Managers at Constellation1 owns a portion of all new customers within a specific lifecycle.

Customer Success Manager, Responsibilities:

• Build and maintain strong, lasting relationships with customers by understanding their goals and challenges.

• Execute a comprehensive engagement and communications strategy to assigned book of business that maintains high customer satisfaction through scheduled appointments, demos, and phone calls.

  • Two primary responsibilities of this role are 1) to follow a playbook to successfully onboard new customers 2) assist team members to resolve client onboarding and cancellation inquiries.

• Develop an understanding of typical business challenges faced by customers and common objectives to appropriately communicate how Constellation1 helps solve their problems.

• Effectively communicate the value proposition of Constellation1, specifically understanding the importance of lead generation and pipeline management for a real estate agent

• Own customer “Set-Up” process to create timely product usage

• Act as a “coach” to assigned book of business by developing a deep understanding of Constellation1’s products and demonstrate an ability to convey how to use the product to see long term success.

• Proactively manage customer accounts, identify opportunities for upselling and cross-selling, and work to renew contracts or subscriptions.

• Monitor key customer metrics (e.g., usage, adoption, satisfaction) and work proactively to ensure customers are achieving value from the product.

• Work closely with sales, product, and support teams to deliver a cohesive experience to customers and ensure consistent service quality.

• Provide regular reports on customer health, satisfaction, and engagement to internal stakeholders.

• Gather customer feedback and insights to contribute to product development and improvement.

Customer Success Manager, Requirements:

• Proven experience in a Customer Success, Account Management, or similar role (minimum 3 years).

• Experience with high volume, one to many customers relationships

• Strong understanding of customer success strategies, metrics, and best practices.

• Excellent communication and interpersonal skills, with the ability to manage relationships at all levels.

• Ability to handle complex customer situations and resolve issues in a calm and effective manner.

• Strong problem-solving abilities with a focus on creating customer-centric solutions.

• Detail-oriented with the ability to manage multiple accounts simultaneously.

• Experience with customer success software (e.g., NetSuite, Salesforce, TeamSupport).

• Ability to analyze data and identify trends to improve customer outcomes.

• Self-motivated and able to work independently in a fast-paced environment.

• Experience in the real estate industry is an added bonus!

Zurple

Non-Exempt

The estimated base salary range for this role in the United States is $16.00 - $24.00 per hour. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors.

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire.

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match).

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.

We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at Perseus_HR@constellationhbs.com.

NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.

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