IT Administrator

JOB SUMMARY

This role is the primary onsite IT support for 3 California MW locations. They will also support all MW Components’ locations across the U.S as needed as a member of the service desk team.

The IT Administrator will support MW Components by providing technical support to include technical advice, guidance, and informal training to users of hardware and software programs. The IT Admin is responsible for troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures as directed by the MW IT Team, both remotely and on-site at specified locations. Performs root cause analysis and develops checklists for typical problems while documenting all activity in a centralized Help Desk ticketing system.  The IT Admin will also work with the Service Manager on purchasing IT hardware, managing vendors, and projects. 

REPORTING TO

Service Desk Manager

ESSENTIAL JOB FUNCTIONS

• Install, configure, troubleshoot, and maintain end-user desktops, laptops, printers, mobile devices and other endpoints, as well as server hardware and networks, under the direction of the Corporate IT team
• Respond to IT support issues as well as provide phone and remote support as needed
• Document all requests in our centralized ticketing system
• Build and continually expand expertise with software and hardware
• Works with the support team, network team, and server team, sharing information and assisting others with tickets as needed
• Provide references for users by writing and maintaining user documentation
• Provide training for users on desktop applications as needed
• Plan growth and changes to the environment as needed
• Work with vendors to escalate issues to resolution
• Assist the Service Manager to purchase computers and hardware for sites

SKILLS and ABILITIES

• 2+ years of experience working in an end-user desktop support role or computer operations environment
• A successful candidate can troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Demonstrated working knowledge of operating systems/hardware/software, ability to work independently to complete assigned tasks, good oral and written communication skills, and possesses a strong customer focus.
• Accredited technical certifications preferred
• Experience supporting a Windows environment required
• Ability to multitask and prioritize within a dynamic environment
• Self-motivated and able to develop rapport and positive working relationships with coworkers

EEO Statement

MW Components provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.