Customer Service Agent (Inbound Call Center)

Let's start with the role

The CS department suggests the primary touchpoint for our customers who want to communicate with us. As a CS Agent (Inbound Call Center), you will be responsible for handling inbound communications (phone) and assisting our customers with inquiries and issues they may face. Our Customer Service team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

• Receive customer questions, complaints, and comments and be responsible for the quick and efficient response to the customer via phone;
• Act as the first line of defense and escalation, for all customer issues and inquiries;
• Build sustainable relationships and trust with customers through open and interactive communication;
• Τreat customers with respect, following the company policies and procedures, ensuring that customers are satisfied with the solution/answer provided;
• Communicate internally with other departments, following up on pending issues related to customer's requests.

The role is focused on:

• Inbound Call Center: Phone communication

What you'll bring

• Great communication skills;
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and responding appropriately;
• Service Orientation: Actively looking for ways to help customers;
• Good PC skills and MS Office / G Suite;
• Fluent knowledge of the Greek language and good command of English;
• Previous experience in online CS will be considered a plus;
• Availability to work in shifts (24/7), including weekends and holidays.

Stoiximan Perks

💸 Competitive salary package and bonus scheme;

⚕️ Health and life insurance for you and your family;

💰 Monthly allowance for lunch & commuting expenses;

🏃 A buddy will support you with your onboarding;

⭐Clear career paths and a developmental 360° feedback framework.