Front Office Assistant

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Position Summary:

Florida Atlantic University is seeking Front Office Assistants - Boca Raton, FL.

This position reports directly to the Front Office Coordinator, and is responsible for executing tasks to
facilitate the smooth flow of patients through the clinic, from point of inquiry through to check out, in a HIPAA compliant, professional and welcoming matter.  

Summary of Responsibilities:

• Schedule appointments appropriately based on the following factors: patient availability; urgency of symptoms; clinic priorities; and the availability of medical and dental staff.

• Develop a thorough understanding of where and how information is stored in multiple Electronic Health Records systems to identify whether a patient is eligible for services.

• Apply a working knowledge of insurance plans accepted by SHS to verify patients’ medical and/or dental insurance status and obtain plan details to ensure that patients are billed correctly.

• Consider the type of visit being scheduled to direct patients on next steps, such as completing appropriate intake forms and how to navigate the patient portal.

• Verify that appropriate intake forms have been completed and that appropriate identification and  insurance documents are on file. 

• Assess whether late arrivals can be accommodated. For walk-in patients, use professional judgement to decide whether to schedule a triage, schedule an appointment, or consult the nursing team for further advice.

• At check-out, schedule follow-up appointments as necessary.

• Answer questions from prospective students on immunization compliance requirements and report any common barriers faced by students to the Front Office Coordinator.

• Review all faxes received through electronic inboxes in multiple Electronic Health Record Systems and assign appropriately.

• Interpret out-of-hours nurse reports received via fax and assess whether the chief complaint is clinical or administrative in order to assign to the correct team.

• Review radiology reports received via fax and attach to the original radiology order to ensure timely and accurate communication of results.

• Scan and index any paper-based patient documents, as well as electronic documents sourced from outside the Electronic Health Records Systems’ ecosystems

Minimum Qualifications:

A high school diploma and one year of appropriate experience required.

Salary:

$14 per hour.

College or Department:

Division of Student Affairs

Location:

Boca Raton

Work Days and Hours:

Monday - Friday, 8am - 5pm.

Application Deadline:

2025-06-25

Special Instructions to Applicant:

Temporary positions are not established positions and are paid from OPS funds. Temporary positions are usually not eligible for benefits and retirement; however, they may be eligible for health insurance coverage depending on the average hours worked per week. They provide full-time or part-time employment in an exempt or non-exempt employment situation based on job duties and salary in accordance with the Fair Labor Standards Act (FLSA). Temporary positions do not have layoff rights and may be terminated without prior notice. Applicants hired into Temporary positions may apply for a regular appointment should a vacancy become available.



APPLICATION DOCUMENTS REQUIRED:
Resume

OFFICIAL SEALED TRANSCRIPTS REQUIRED:
Final candidate will be required to have official, sealed transcripts and original NACES evaluation, if applicable, sent from their educational institution to Human Resources prior to the start of employment.

PRE-EMPLOYMENT SCREENINGS REQUIRED:
Selected candidates must successfully complete and pass all employment screenings prior to the start of employment. Employment screenings may include a criminal background check (level I and level II), motor vehicle check, credit check, reference checks, alcohol, and drug screening check.

REQUEST FOR ACCOMMODATIONS:
Individuals with disabilities requiring accommodations may contact the Office of Civil Rights and Title IX at 561-297-3004 or send an email at accomodate@fau.edu. To contact Human Resources, please call 561-297-3057. For communication assistance call 7-1-1.