Client Relations Coordinator

Who are we?

At Consolidated Concepts, we're redefining cost reduction and profit optimization. Our mission is clear: empower multi-unit restaurants to thrive by simplifying their supply chain and procurement processes. As a Buyers Edge Platform brand, we transcend the conventional, leveraging collective purchasing power to provide our clients with exclusive pricing on essential products and services. Our comprehensive suite of solutions includes a Digital Procurement Network, Fresh Solutions, Supply Chain Management, and innovative SaaS Solutions. We take pride in supporting a diverse array of clients, ranging from the pioneers of emerging concepts to the established titans of national franchise brands.

This position is hybrid based out of our Waltham, MA office. We are unable to offer work sponsorship for this role. 

The Client Relations Coordinator plays a critical role in support by driving operational efficiency, ensuring internal readiness, and enhancing client experience. This role supports cross-functional collaboration, manages low-touch client portfolios, and helps implement scalable processes and resources that promote client engagement, satisfaction, and long-term success.

Your impact:

• Internal Readiness & Alignment: Coordinate internal readiness for client needs and the client management team as a whole are aligned and equipped for success, work on current documents/resources to ensure team has what’s necessary to perform the job.
• Client management: manage a low-touch account portfolio, delivering scalable communication, resources, and outreach to maintain high levels of client engagement and satisfaction.
• Client development: work on accounts to work towards elevating their involvement within Buyers Edge platform and drive further engagement
• Resource Development: Assist in maintaining client-facing materials and resources such as SOPs, resource guides for internal use as well as sell sheets/one pagers and business review & monthly call templates with the marketing team.
• Client Data Management: Track and organize key client information, including contract details, important changes and account statuses within CRM and project management systems.
• Client Health Monitoring: Monitor client activity and account health, flagging risks or engagement dips and escalating issues when needed by using AI software like Gong.
• Meeting Coordination: Schedule and coordinate internal meetings or briefings with relevant teams, ensuring that client context, goals, and priorities are clearly documented and shared. Along with intake of thoughts/needs from the team to be discussed.
• Process Improvement: Identify operational gaps or inefficiencies, and partner with internal teams to improve systems that support client success.

About you:

• 1+ years of experience in a client-facing or operational coordination role.
• Efficient, detail oriented, and well organized
• Strong time management skill set
• Excels in explaining complex information in ways that are easy to understand.
• Excellent written and verbal communication skills.
• Intermediate in CRM/Project Management & Microsoft tools (e.g., Salesforce, Teams Planner, Ansana & Gong)

What's in this for you?

Amazing coverage to start. Medical, dental, and vision coverages are just the beginning! We also offer ancillary plans, such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life as well as company paid life! On top of this, we also offer a 401(k) plan with company match.

Invest in your success. We will provide you with a thorough training and development program; and offer competitive compensation.

Live well = Work well. Relax with our Personal Responsibility Paid Time Off policy where you don’t have to accrue time off in order to take it!