Job description

As an Agent Relations Coordinator, you will be responsible for ensuring the integrity of the Agent network by obtaining required updates and paperwork from Agents and other stakeholders. In addition, you will resolve customer service inquiries from internal and external customers and assist network Agents with troubleshooting.

Job duties will vary upon assignment but may include:

Assist internal teams in finding VUR customers real estate agents in low agent markets, collaborate with teams and departments on onboarding efforts.
Resolve a wide variety of customer service inquiries from both internal and external customers.
Assist Network Agents with troubleshooting basic technology and applications across devices.
Monitor and manage inbox inquiries from lending partners, Real Estate Agents, and customers.
Review and communicate with Real Estate Agents on partial and overage payments.
Maintain an accurate record of inquiries, requests, issues, as well as their resolutions.
Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.

We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.

We’ll also want to know you can demonstrate these attributes:

Aptitude for interpreting and analyzing quantitative information
Strong communication skills (written and verbal)
Ability to manage time
Exemplary customer service skills
Excel in a fast-paced, results-oriented environment
Thrive in a highly cooperative work setting
1+ year(s) of customer service experience
Proficient in basic computer technologies, appropriate for an internet-based company
Regular and predictable attendance

Learn more about us on Glassdoor and our career site at vu.com/careers

Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.

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