GSSO Head, Full Service Provider (FSP) Relationship Management

ROLE SUMMARY

As Global Site and Study Operations (GSSO) Head of FSP Relationship Management, you will serve as the single point of contact/accountability for relationship management for three (3) or more CRO/Full-Service Providers (FSP), including offshore management.  You will cultivate a partnership with the vendors for the delivery of services and lead the functional line level governance during which performance data and feedback will be shared with the vendors.  You will coordinate the activities with the CRO’s/FSPs across GSSO including across ten (10) Resource Work Types (RWT) to ensure consistency in approach with CRO’s and FSPs and provide simplified avenues for issue resolution for the CRO’s and FSPs.

You will lead, in partnership with the Head of GSSO Resource Management, the process for CRO FSP and colleague resource, assignments, and delivery statistics for all of GSSO. You will forecast and manage the GSSO operational budget as it relates to FSP/CRO resources and manage a small team.

KEY RESPONSIBILITIES

• Provide strategic direction of FSP resourcing with the FSP providers ensuring efficiency and cost containment in the deployment of resources globally

• Lead functional level governance of FSP providers to ensure feedback and performance metrics are shared and appropriately addressed across the partnership

  • Ensure that FSP providers are delivering according to agreed metrics and plan and to ensure appropriate proactive escalation of risks and deviations to plans, and that any mitigations are appropriately implemented by the FSP to prevent re-occurrence and minimize impacts to the portfolio due to resource issues.

  • Define and leverage performance data with the FSP providers and review metrics, plan variance and trending concerns by role, region and other issues to drive the business and support the portfolio through the use of FSP resources in collaboration with pCROs as applicable. Also interface with CRO FSP leaders (as applicable) and internal GSSO leaders to resolve issues

• Represent GSSO on enterprise FSP governance and lead/contribute to any workstreams addressing the management and interactions with FSPs

• Establish controls in the process for resource demand forecasting and requisition of resources from the FSPs to ensure alignment across GSSO roles and drive compliance with the budget

• Lead harmonization of job descriptions to ensure alignment across FSP and Colleague roles and seamless delivery to the business.

• Provide leadership to FSP providers and internal GSSO leaders through operating model changes ensuring transparency in risks, changes to plans and required mitigations.

• Subject Matter Expert (SME) on the oversight and management of FSP providers.  Ensuring appropriate contract updates, contract compliance and cost containment of FSP providers.

• Works with CRO FSP partners  to ensure provision of technically trained FSP resources across 10 distinct resource work types in balance with colleague roles

• Provides resource projections and maintain resource assignments on an individual role level across GSSO for both Colleague and FSP.

• Partners effectively with GSSO Operations Business Lead to lead the development and maintenance of resource algorithms

• Works with GSSO Leadership Team to ensure optimal use of available resource – balancing contractor: colleague demand based on prioritization of the portfolio and proactively adapts resource to planned and emergent portfolio needs.

• Works closely with the GSSO Operations and Business Group Lead and BTO leadership ensure resource management, delivery metrics and communications related to contracted resources across CD&O (Pfizer R&D and Pfizer Oncology Division) are consistent and seamless.

• Develops financial projections in collaboration with Finance, BTO Head Resource and Cost Modeling and GSSO Operations and Business Group Lead and actively manages the CRO FSP Operating budget (up to 300 million $ annually) to ensure attainment of financial goals.

• Ensures Vendor Training and Oversight are compliant at the business level and are in agreement with all Pfizer requirements.

• Partners with Head of GSSO to establish, manage and maintain outsourcing resource plan/strategy to augment existing resourcing.  Accountable for relationship management of external providers, to include oversight of budget and contractor placement.

• Drives and implements business processes within GSSO in support of functional excellence,

MINIMUM QUALIFICATIONS

• Bachelor’s degree and 12+ years experience in clinical operations including experience managing/partnering with FSPs or CROs

• Strong track record of effectively implementing tools and techniques of the project management discipline (e.g., developing integrated project plans)

• Extensive knowledge and experience in clinical development and/or commercial development

• Knowledge of commercial issues that drive late stage development

• Experience negotiating in a highly matrix-based organization

• Experience implementing projects and process improvements using proven change management tools and techniques

• Experience implementing learning and development solutions within the pharmaceutical or healthcare industry

• Resource management experience

• Experience leading a small team

• Experience managing CRO relationships and oversight

• Experience in a metrics and analytics role

PREFERRED QUALIFICATIONS

• PhD or related doctorate degree in a drug development discipline and 7+ years experience in clinical operations including experience managing/partnering with FSPs or CROs OR

• Master’s degree in a drug development discipline and 10+ years experience in clinical operations including experience managing/partnering with FSPs or CROs

Candidate demonstrates a breadth of diverse leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes and create business impact.

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

Occasional travel -10%

Work Location Assignment: Remote or Hybrid onsite NYHQ

The annual base salary for this position ranges from $204,700.00 to $341,100.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 22.5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Global Procurement